Benchmarking
is a process by which a company compares its performance with that of high-performing organizations.
Is the process of comparing an organization’s performance metrics?
Benchmarking
is the continuous process of comparing one’s business processes and performance metrics to industry bests and/or best practices from other industries. Dimensions typically measured are quality, time, and cost. Improvements from learning mean doing things better, faster, and cheaper.
Is an emotional behavioral response to real or imagined threats?
An emotional/behavioral response to real or imagined threats to an established work routine.
What puts organizational development into practice?
A Change agent
often puts organizational development into practice.
Is the process by which a company compares its performance with that of high-performing organizations?
The process by which a company compares its performance with that of high-performing organizations is called:
benchmarking
.
What are the three sources of a unique and valuable strategic position?
It means, according to Porter, “performing different activities from rivals, or performing similar activities in different ways.” Three key principles underlie strategic positioning: Strategy is the creation of a unique and valuable position, which emerges from three sources:
few needs, many customers – broad needs,
…
Which of the following is the most effective source of new employees?
The most effective sources of new employee sources are
job postings on websites
.
What are the 4 steps of benchmarking?
The Benchmarking Steps
Four phases are involved in a normal benchmarking process –
planning, analysis, integration and action
.
How benchmarking is used to improve performance?
Benchmarking shows
you whether your performance is stronger or weaker than your competitors
. It will give you a clear picture of where improvements are needed and how to increase profits.
What is benchmark example?
For example, benchmarks could
be used to compare processes in one retail store with those in another store in the same chain
. External benchmarking, sometimes described as competitive benchmarking, compares business performance against other companies.
What is a common cause of employee resistance to change?
A few of the main reasons why employees resistance change is
a lack of trust and a lack of communication
. To avoid change resistance, provide proof that a new process, tool, or change will greatly benefit them. Educate your employees on how this new change will directly make their lives better.
What are two factors that contribute to resistance to change?
- (1) Loss of status or job security in the organization. …
- (2) Poorly aligned (non-reinforcing) reward systems. …
- (3) Surprise and fear of the unknown. …
- (4) Peer pressure. …
- (5) Climate of mistrust. …
- (6) Organizational politics. …
- (7) Fear of failure.
What does a manager who is desiring change not have control over?
What does a manager who is desiring change NOT have control over? –
step down as director
.
What is the first step in organizational development?
Understanding and identification of the problem in the organisation
is the first step in OD process. The awareness of the problem includes knowledge of the possible problems of organisational growth, human satisfaction, organisational effectiveness, and use of human resources.
Which is a purpose of organizational development?
OD is the practice of planned, systemic change in the beliefs, attitudes and values of employees for individual and company growth. The purpose of OD is to
enable an organization to better respond and adapt to industry/market changes and technological advances
.
Which of the following is included in the definition of OD?
Which of the following is included as one of the important ideas in the definition of OD? … OD
encompasses strategy, culture, and process changes
.
