How Do You Handle Aggressive And Difficult Clients? Challenge or threaten the client by tone of voice, eyes or body language. Say things that will escalate the aggression. Yell, even if the client is yelling at you. Turn your back on the client. Rush the client. Argue with the client. Stay around if the client
How Do You Ignore A Rude Customer? Stay Calm, Don’t React. The first thing to do is to remain calm and not respond in kind. … Don’t Take It Personally. Why are some customers so rude? … Listen and, If Appropriate, Apologize. Rude customers often need to vent their frustration. How do you handle aggressive
Can A Customer Service Rep Hang Up On You? – Agents hang up the phone on rude or angry customers. This is absolutely forbidden: Customer service reps should never hang up on customers. – Reps don’t say “thank you,” “please,” and “you’re welcome.” These words cannot be said enough! How do you politely hang up