contact centers

What Are The Challenges Of A Call Center Agent?

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What Are The Challenges Of A Call Center Agent? Agent Attrition. … Low Customer Satisfaction. … Not Putting Employees First. … Too Many Tools. … Struggling To Boost Performance. … Agents Are Not Retaining Information Well. … Agents Struggle To Concentrate. What are the 3 most difficult things about working in a call center? Employee

What Does A Contact Center Specialist Do?

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What Does A Contact Center Specialist Do? Takes orders by obtaining and verifying information. Enters orders by transmitting information. Provides product/service information by answering questions; offering assistance. Maintains call center database by entering and verifying information; updating contact log. What is a contact center representative? A customer service representative (CSR) – also called an agent