What Is Guest Expectation? If your end goal is hotel guest satisfaction, then your journey begins with their expectations. When booking a hotel room, guests have expectations that are determined by various factors such as the images of your property that are on the web, reviews that other guests have left you, the descriptions you
What Is The Difference Between Customer Expectations And Perceptions? The key difference between customer expectation and customer perception lies in the customer aspirations and mindset; Customer expectation is an assumption in deciding the purchase whereas customer perception is an interpretation of collective information after purchase. Which gap is the difference between customer expectations and perceptions?
What Is The Exceptional Customer Service? What is exceptional customer service? Exceptional customer service is the unconditional commitment to giving the highest level of product or service to every person, regardless of the circumstances. It doesn’t matter if the customer is at fault for the issue. It doesn’t matter if it’s a once-in-a-lifetime situation. What
What Does Good Customer Service Mean To You Answer? What does good customer service mean to you answer? Great customer service means following best practices like valuing customers’ time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed — rather than just meet