customer perceptions

What Is The Difference Between Customer Expectations And Perceptions?

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What Is The Difference Between Customer Expectations And Perceptions? The key difference between customer expectation and customer perception lies in the customer aspirations and mindset; Customer expectation is an assumption in deciding the purchase whereas customer perception is an interpretation of collective information after purchase. Which gap is the difference between customer expectations and perceptions?

How Do You Evaluate Customer Service Training?

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How Do You Evaluate Customer Service Training? Customer Satisfaction Score (CSAT) … Net Promoter Score (NPS) … First Connect Resolution (FCR) … Number Of Resolved Issues. … Average Resolution Time (ART) … Measuring The Effectiveness. How do you evaluate the training process? Identifying What Participants Need for Their Job. … Matching Session Learning Objectives with