good surveys

How Long Should A Customer Satisfaction Survey Be?

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How Long Should A Customer Satisfaction Survey Be? With customer satisfaction, the key is to keep the survey as short as possible. 3 to 5 minutes, or 15 to 20 questions max is ideal. Customers like nothing less than a long and drawn-out survey, which they will likely either fail to complete, or will provide

How Do You Write A Customer Satisfaction Survey Report?

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How Do You Write A Customer Satisfaction Survey Report? Do Your Homework. … Rely on Past Experience. … Target Questions to Areas of Concern. … Determine the Format. … Make It Easy for the Customer. … Once Complete, Look for Trends. … Always Follow Up. … Follow Up With Staff, Too. How do you write