What Would You Say To The Patient Who Is Angry At The Delay In The Waiting Room?

What Would You Say To The Patient Who Is Angry At The Delay In The Waiting Room? Start by saying, “I understand why you are upset” or “I feel our communication has been broken down”. Most importantly, remain calm and take stock of your own emotions. Avoid negative language which may lead to escalation of

How Is Complaint Used Within Risk Management In Health Care?

How Is Complaint Used Within Risk Management In Health Care? Patient Complaint means any expression of dissatisfaction of the care and treatment provided by a hospital, from a patient or the patient’s representative. What is a complaint in medical term? n. a. A bodily disorder or disease; a malady or ailment. b. The symptom or