- What do you like most about our [product or service]? It’s always good to know what parts of your products are pleasing customers. …
- What do you like least? …
- What feature/option could we add to make your experience better? …
- How could we have gone above and beyond?
What are the best customer service questions to ask?
- How did you hear about us?
- Were your expectations met, unmet, or exceeded?
- Did our employees or customer service staff help you? …
- What, if any, products, services, or features are we missing?
- What did you enjoy most about your experience?
What questions should I ask in a customer survey?
- How long have you been using the product?
- Which alternatives did you consider before purchasing the product?
- How often do you use the product or service?
- Does the product help you achieve your goals?
- What is your favorite tool or portion of the product or service?
What questions should I ask for 360 feedback?
- What would you say are this employee’s strengths?
- What is one thing this employee should start doing?
- What is one thing this employee should continue doing?
- What is one thing this employee should stop doing?
- How well does this person manage their time and workload?
What questions should I ask about feedback?
- Did we meet your expectations? …
- How would you rate your interaction with our employees? …
- Was it easy to find what you were looking for? …
- Was it easy to purchase your item or service? …
- How likely are you to repeat your business with us?
How do you give feedback examples?
- “Your emails have gotten so much more clear recently. I know you’ve been working on that, and I see the fruits of your labors.”
- “I’m so impressed by how gracefully you’ve been juggling so many things. I might ask you to teach a time management course to the rest of the company.”
How do you ask good feedback questions?
- Open-ended questions. …
- Yes / No or rating based questions. …
- Ask for honesty. …
- Be specific and timely. …
- Listen to learn. …
- Ask clarifying questions. …
- Take notes. …
- Commit and follow up.
What are some fun questions to ask?
- What would you name your boat if you had one? …
- What’s the closest thing to real magic? …
- Who is the messiest person you know? …
- What will finally break the internet? …
- What’s the most useless talent you have? …
- What would be on the gag reel of your life? …
- Where is the worst smelling place you’ve been?
What is customer satisfaction example?
In this fashion, customer satisfaction examples can
act as positive marketing instead of negative
. Customer Retention Is Cheaper: Finally, it is always cheaper to retain customers than to acquire new ones. This is one of the most important types of customer satisfaction. … Then, customers will stick with the business.
How do you provide feedback to customer service?
- Provide useful, constructive feedback.
- Talk about a range of elements, including customer service.
- Be detailed, specific, and honest.
- Leave out links and personal information.
- Keep it civil and friendly.
- Feel free to update your review if needed.
- Check you’ve got the right domain name or company.
What are the top 5 questions asked by the customers about their orders?
- Do I want to do business with this person? …
- Do I want to do business with the firm this person represents? …
- Do I want and need what this person is selling? …
- Does the price and value meet my expectations? …
- Is this the right time to buy?
How do you write a good customer survey?
- Focus on asking closed-ended questions. …
- Keep your survey questions neutral. …
- Keep a balanced set of answer choices. …
- Don’t ask for two things at once. …
- Keep your questions different from each other. …
- Let most of your questions be optional to answer. …
- Do a test drive.
What is a feedback questionnaire?
A Feedback survey is
a process used to identify or measure the happiness and satisfaction of different business entities or consumers
. It is measured by following the products/services or the working environment of the company.
What are some examples of positive feedback?
Some examples of positive feedback are
contractions in child birth and the ripening of fruit
; negative feedback examples include the regulation of blood glucose levels and osmoregulation.
What do you say in a 360 review?
Be Respectful
.
Provide specifics
, if appropriate and helpful, but don’t blindside someone with feedback he or she has not received before, and do not attack the participant’s motives or intent. Also, avoid absolutes like “always” or “never” in your 360-degree feedback.
How do you write 360 feedback?
- Keep it confidential so people feel free to tell the truth.
- Make sure the managers are involved and committed to acting upon the results.
- Give clear instructions that comments need to stay constructive.
- Have a plan for follow-up after the results are in.
