Your job duties include assisting ticketed passengers during check-in, helping them check luggage and print boarding passes , and ensuring that they have proper documentation to board the plane or ship. Airlines also station passenger service agents at each gate before and during boarding.
What does a passenger service agent do?
Passenger service agents are professionals who work inside airport terminals to provide assistance and related customer services to the airlines they serve . ... They must assist passengers with airport check-ins and examine their ticket, passport, and other identifying documents.
What is an airline passenger service agent?
Airline passenger service assistants ensure that passengers, and their luggage, get on the right flight . They are sometimes called airport information assistants, airline customer service agents or passenger handling agents.
What is it like working as a passenger service agent?
Passenger service agents do a variety of tasks, from helping passengers book an urgent flight to assisting confused passengers with check-in procedures . ... Passenger service agents can work day shifts and night shifts, and even overtime when they need to.
Do passenger service agents get free flights?
These benefits range from reduced fares to free flights , and are sometimes transferable to friends and family. These benefits are usually only offered if you fly standby, which means flying outside of the busiest times, especially weekends and holidays.
What is a passenger service supervisor?
Passenger services supervisors, also known as passenger handling supervisors, are responsible for the smooth running of passenger services at an airport . They manage passenger services staff, including check in staff, ticket desk agents and information desk staff.
Do passenger service agents get tips?
This job is a tip based position out of the airport.
What qualifications do you need to be a passenger service agent?
- customer service skills.
- to be thorough and pay attention to detail.
- the ability to work well with others.
- sensitivity and understanding.
- patience and the ability to remain calm in stressful situations.
- the ability to accept criticism and work well under pressure.
- excellent verbal communication skills.
What is PSA job in airport?
The PSA is responsible for coordinating the boarding of passengers onto aircraft , as well as deplaning. PSAs use intercom systems to announce when planes are ready to board and which passengers in the gate area can board a plane at specific times according to seating class and row.
What is the salary of a passenger service agent?
The highest salary for a Passenger Service Agent in India is ₹29,116 per month . What is the lowest salary for a Passenger Service Agent in India? The lowest salary for a Passenger Service Agent in India is ₹13,300 per month.
Do you fly for free if you work at an airport?
If you work for an airline, you’ll enjoy either free or reduced fares , but the catch is you’ll have to fly standby, meaning you only get on if there are extra seats available. With many airlines overbooking their flights, grabbing a seat can sometimes be a challenge, especially over the busy holidays and summer months.
What does passenger check in supervisor do?
The Passenger check-in Supervisor shall manage all matters relating to customer service and smooth movement of the airline customer while at the airport .
How much do airline check in agents make?
Salary Ranges for Airline Ticket Agents
The salaries of Airline Ticket Agents in the US range from $20,870 to $56,750 , with a median salary of $35,170 . The middle 50% of Airline Ticket Agents makes $35,170, with the top 75% making $56,750.
What is ramp supervisor?
A ramp supervisor oversees the operations of ramps at airports . As a ramp supervisor, your job duties include directing the loading and unloading of cargo or baggage into the aircraft, ensure the ramp is functioning properly, and check to make sure staff complies with all airport and government regulations.
What does an airline supervisor do?
An airline customer service supervisor oversees the inside gate or ticketing/check-in operations of all assigned flights during a scheduled work shift . ... The supervisor oversees the employment needs of the employees he supervises and answers customer inquiries that require managerial level assistance.
Who is a passenger service executive?
Coordinates the delivery of excellent customer Service while handling passenger reservations, check-in, boarding, reconciliation, etc.
What is passenger handling in aviation?
Passenger Handling means responsibility in providing services to passengers from check-in point to aircraft side as per the carrier’s procedures and instructions.
What do I need to work in a airport?
Research the qualifications
While a flight attendant typically needs a high school diploma or some college credits, an air traffic controller needs an associate or bachelor’s degree . Many airport jobs are entry-level positions, while others require years of training and experience.
What is the salary of CSA in airport?
| Job Title Salary | HDFC Bank Airport Customer Service Agent salaries – 1 salaries reported ₹18,129/mo | Fresher Airport Ground Staff salaries – 11 salaries reported ₹25,122/mo | Spicejet Airport Ground Staff salaries – 4 salaries reported ₹21,538/mo |
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Why do you feel you would be suitable for this position passenger service agent?
SUGGESTED ANSWER: “I am someone who takes great pride in my work and I prefer to work in a customer-facing role where providing great service is important. I get the most job satisfaction from working as part of a wider team where brand reputation is vital.
What is the highest paid job in the airport?
- Air Traffic Controllers – $124,540 a year ($59.87 an hour) ...
- Airline and Commercial Pilots – $115,670 a year ($55.6 an hour) ...
- Aerospace engineers – $115,220 a year ($55.39 an hour) ...
- Aerospace engineering and operations technicians – $67,010 a year ($32.22 an hour)
How do you become an airline agent?
Airlines require their ticket agents to have at least a high school diploma or GED and valid driver’s license and be at least 18 years old, able to lift up to 60 or 70 pounds and know how to provide top-notch customer service. You must also be legally authorized to work in the United States.
What is the best airlines to work for?
- Virgin America. 4.1 stars. ...
- Allegiant. 4.0 stars. ...
- Air Methods. 3.8 stars. ...
- Southwest Airlines. 3.7 stars. ...
- Delta. 3.5 stars. ...
- United Airlines. 3.5 stars. ...
- GE Aviation. 3.3 stars. ...
- SkyWest Airlines. 3.3 stars.
Do pilots get free hotels?
The airline handles and pays for accommodations for crewmembers when they are on a trip. Many pilots do not live where they are based and choose to commute. Generally, if pilots need to travel and stay away from home when they are not on a trip, they are responsible for their own accommodations.
How much do retired pilots make?
Retirement values for a 35-year airline pilot career range from $1.8 million to over $3 million at the US major airlines. Retirement benefits are estimated at either 7.5 percent of the defined benefit program, if one is provided, or three percent of the final annual salary.
How much do pilots earn?
Airline pilots earn an average annual wage of $174,870 , according to the BLS, more than triple the average annual wage for all occupations, $53,490. In the 10 states where airline pilot salaries are the highest, the average annual wage can be more than $200,000, although these states are very exceptional.
What skills do you need to be a ramp agent?
- Previous ramp experience a plus.
- Valid driver’s license required.
- Good communication skills.
- Language skills.
- Must be able to work in inclement weather.
- See more. Flexible to work on various shifts (days, evening, nights, weekends, and holidays) Excellent Health & Safety awareness.
What is cargo ramp?
The loading ramp is a device that compensates for the differences between the delivery point (building) and the transport vehicle level . Basically, it is used for loading and unloading goods from a truck or container. The ramp are found usually inside warehouses or outside in shipping or train yards.
How will you ensure passenger compliance at check in?
Check-in of the boarding pass would be done by the passenger by self‐scanning of c-boarding pass . Passengers would be required to show their ID card to the airline staff at the boarding gate. h. Ensure that the passengers board the aircraft in a sequential manner as per the announcement by the airlines.
What is check in officer?
Passenger check in officers, also known as customer service agents, passenger service agents or passenger handling agents, are responsible for booking in airline passengers and their luggage . At the check in desk, officers: Greet passengers.
