- Active Listener. A great room attendant should be an active listener so that he can clearly understand the needs of a guest in one go.
- Clear Communication Skill. Have you read the title carefully?
- Be Cool and Calm.
- Time Management.
- Critical Thinking.
What is the duty of a room attendant?
Room attendant responsibilities include
changing towels, making beds and cleaning bathrooms
. You will also address clients’ queries and make sure our rooms are fully-stocked, clean and inviting at all times. If you’re interesting in kickstarting your career in the hotel industry, we’d like to meet you.
How can I be a good room attendant?
To be a good room attendant, you need to have
extensive experience in the housekeeping industry
. You need to understand the best cleaning and sanitation techniques and be familiar with all cleaning supplies, tools, and equipment. You also need excellent time management skills.
What are five activities a room attendant must do on daily basis?
- Greeting guests and responding to queries.
- Changing bed linen and making beds.
- Replacing used towels and other bathroom amenities, such as shampoo and soap.
- Sweeping and mopping floors.
- Vacuuming carpets.
- Dusting and polishing furniture.
- Emptying trash containers and ashtrays.
How many hours should a room attendant work per day?
Room attendants have a lot of responsibility and can make or break the guest’s experience. Room attendants usually work in shifts of
8 hours
, during which they may clean as many as 16 guestrooms.
What are the three types of knowledge a room attendant must know?
- customer service skills.
- the ability to accept criticism and work well under pressure.
- patience and the ability to remain calm in stressful situations.
- the ability to work on your own.
- to be thorough and pay attention to detail.
- sensitivity and understanding.
How a room attendant fits into housekeeping?
Vacuum, clean, dust and polish guest
rooms
.
Make beds, change sheets, remove and replace used towels and toiletries
.
Deliver and retrieve items on loan to guests
e.g. iron and ironing boards. Ensure security of guest rooms and privacy of guests.
How hard is housekeeping attendant?
This job requires
good physical stamina
, including the ability to stoop, squat, and kneel, while standing all day. You must be comfortable pushing a supply cart, loading and unloading laundry from a washing machine, and using cleaning chemicals, equipment, and other supplies.
What are two example of procedure a room attendant should use?
- Trash removal. Housekeeping attendants are responsible for removing all trash from the hotel rooms, whether in waste baskets or on floors and countertops. …
- Dusting. …
- Bedding. …
- Scrubbing and mopping. …
- Vacuuming. …
- Customer Service.
What are the qualities of a GRA?
- Active Listener.
- Clear Communication Skill.
- Be Cool and Calm.
- Time Management.
- Critical Thinking.
What are the different types of rooms?
- Single: A room assigned to one person. …
- Double: A room assigned to two people. …
- Triple: A room assigned to three people. …
- Quad: A room assigned to four people. …
- Queen: A room with a queen-sized bed. …
- King: A room with a king-sized bed. …
- Twin: A room with two beds.
What are 3 qualities a housekeeper should possess?
- Organization. Having organizational skills enables housekeepers to arrange things in an orderly and unique way. …
- Communication. …
- Laundry Skills. …
- Honesty. …
- Attention to Detail. …
- Active Listening. …
- Flexibility. …
- Reliability.
How many rooms should a housekeeper clean per day?
The housekeeper’s job must be most thankless job at any hotel. Housekeepers perform the most physically demanding work, cleaning an average of
10 to 14 rooms a day
, yet are often invisible to the typical guest.
How many rooms must a housekeeper clean per day?
On average, housekeepers clean
13 to 15 rooms a day
, but it can be as high as 30 at some hotels. And they’re expected to clean them all in one eight-hour shift. So, even if you do put your “Do Not Disturb” sign out, sometimes they still have to knock.
What is the difference between housekeeping and room attendant?
Housekeeper in the hotel industry
is the same as a room attendant
, but housekeeper in a large household refers to the employee who manages the household. Room attendant duties involve cleaning the guest rooms, replenishing supplies, cleaning bathrooms and public areas, and seeing to the needs of the guests..
What is the 2 types of housekeeping?
The two types of housekeeping are
institutional and residential
. Institutional housekeepers work in places like hospitals and residential housekeepers work in office building and client homes.
