- DO – Smile when you talk to people. …
- DON’T – Be distracted. …
- DO – When you answer the phone, greet the caller warmly and advise who they are talking to. …
- DON’T – Shout or whisper. …
- DO – Speak clearly. …
- DON’T – Leave the caller on hold for too long. …
- DO – Make the caller feel welcome.
What are the 7 telephone ethics tips?
- Answer Calls Promptly. …
- Your Attitude Determines Your Customer’s Altitude. …
- Create a Personal Connection. …
- Speak Clearly and Professionally. …
- Active Listening is Everything. …
- Be Helpful. …
- Proper Ending.
What are the 5 P’s of telephone etiquette?
It is important that you do everything in your power to avoid impeding the flow of communication. Always keep in mind that effective business telephone etiquette requires you to be:
prepared, present, polite, patient, personable, professional, proactive
.
What should be avoided when calling on a phone?
- Skip The Speaker Phone. …
- Ditch The Chewing Gum. …
- Avoid Distractions. …
- Eliminate Inconsistencies. …
- Limit Background Noises. …
- Don’t Whisper. …
- Don’t Shout. …
- Do Not Use Poor Equipment.
What are the essential rules of phone etiquette?
- Always smile while talking on the phone.
- Give a warm greeting and a brief introduction at the start of the call.
- Speak clear and without ambiguity.
- The caller should have a welcome feeling.
What are the 4 E’s of telephone etiquette?
- DO – Smile when you talk to people. …
- DON’T – Be distracted. …
- DO – When you answer the phone, greet the caller warmly and advise who they are talking to. …
- DON’T – Shout or whisper. …
- DO – Speak clearly. …
- DON’T – Leave the caller on hold for too long. …
- DO – Make the caller feel welcome.
What are examples of telephone etiquette?
- Answer the call within three rings.
- Immediately introduce yourself.
- Speak clearly.
- Only use speakerphone when necessary.
- Actively listen and take notes.
- Use proper language.
- Remain cheerful.
- Ask before putting someone on hold or transferring a call.
How do you end a phone call professionally?
- “My apologies once again for any inconvenience. Thank you for your call.”
- “I’m happy we could make this right for you. Have a wonderful day.”
- “Thank you for calling. We appreciate your business.”
How do you talk professionally on the phone?
- Answer by the third ring. It’s courteous to pick up the phone promptly to avoid making callers wait. …
- Offer a greeting. …
- Speak with a smile. …
- Be clear. …
- Avoid slang. …
- Be positive. …
- Ask before you put someone on hold. …
- Take messages accurately.
What are the two things we must do while talking on the telephone?
- When you’re speaking over the phone remember to smile, sound upbeat and keep your communication short. …
- Greeting. …
- Take permission and be polite. …
- Identify self and the organisation. …
- Clarity. …
- Purpose of the call. …
- Know your timeline and keep it short.
What are the do’s and don’ts of telephone effectiveness?
Do not call a customer or client’s home before 8:00AM or after
9:00PM, unless you have prior permission to do so. Don’t forget to return the call as you promised. Never answer the phone if you are drinking, eating or chewing gum. Don’t give your clients and prospected customers the hunch that they are rushed.
What is the first thing you must better when you pick up a call?
Explanation: The first thing you must do is
utter your full name and designation
. After your own introduction, ask the caller to reveal his name and designation. 5. Which of these should be kept in mind while receiving a call?
What is the correct way to answer the phone?
#2 The phone should be answered with a
positive greeting
such as “Hello,” “Good Morning,” or “Good Afternoon,” etc. Following the greeting, the person who answers the phone should give his or her name and the name of the business or organization that is being contacted.
Do and don’ts in a call center?
- 1) Have in-depth knowledge about the company’s products and services. …
- 2) Give importance to customer’ s identity. …
- 3) Follow a two-way communication process. …
- 4) Focus on the customer, rather than selling. …
- 5) End-to-End Visibility. …
- 6) Take tips and pointers from a successful call center agent.
What is meant by 3 second rule in telephone conversation?
If you’re on a call with a client or a prospect, try this – wait three seconds
after the other person stops talking before you respond
. … Second of all, if you give a client or a prospect three seconds of silence, they will often try to fill that silence, typically with useful information.
