A phone operator assists customers by transferring calls, providing information, answering questions, and logging data about incoming and outgoing calls . In a company that receives a large volume of calls, a phone operator may operate a private branch exchange (PBX) system, sometimes called a switchboard.
How do you become a telephone operator?
There are no set entry requirements to become a telephonist or switchboard operator. Employers usually expect good literacy, numeracy and IT skills. They may ask for GCSEs or equivalent qualifications. Employers often ask for relevant work experience.
What are the duties of telephone operator?
- Answers incoming calls.
- Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
- Places outgoing calls.
- Receives guest messages and deliver the same to the guest.
- Logs all wake-up call requests and performs wake-up call services.
What is an operator phone call?
Operator assistance refers to a telephone call in which the calling party requires an operator to provide some form of assistance in completing the call . ... A person-to-person call is an operator-assisted call in which the calling party requests to speak to a specific party and not simply to anyone who answers.
What is the role of telephone operator in hotel?
Telephone section is one of the important departments in hotel that manages and places various incoming and outgoing calls of the guests and other people of the hotel property. ... A telephone operator should have pleasant personality and well versed with the equipment used.
What are the qualities of telephone operator?
KNOWLEDGE, SKILLS, ABILITIES AND ATTRIBUTES: Good knowledge of the operation of a telephone switchboard and of proper techniques of placing and receiving telephone calls ; good knowledge of organization and functions of the jurisdiction to which assigned; working knowledge of office terminology, procedures and equipment ...
How many hours do telephone operators work?
Working Conditions
Operators who work for telephone companies, hospitals, hotels, and other locations where telephone service is needed on a twenty-four-hour basis work shifts, holidays, and weekends .
What qualifications do I need to work in a call Centre?
Call centre jobs usually do not require any specific educational qualifications . To be a call centre agent, the minimum required education may be a bachelor’s degree or even a high school certificate. Commerce, Arts, Communication, etc. Any experience with communications or sales and marketing is an added advantage.
Do you need experience to work in a call Centre?
There are no set requirements for applying directly for jobs , though employers may ask for some GCSEs. Basic computer skills and admin experience can be useful. If the job requires more specialised knowledge, for example on an IT support helpline or an advice service, you’ll usually need a relevant qualification.
Do you need experience to work at a call center?
Since call centers may not require you to have experience specifically in a call center , it is good to highlight the skills and experiences you do have that make you a good fit. ... You can also mention specific skills you have working with computers or any experience that involved customer service or customer relations.
What happens if you dial 0 on a cell phone?
It’s now reserved as a prefix for international dialing. If you dial just a zero nowadays, nothing will happen , because more digits are expected.
What is another name for a telephone operator?
telephonist ; switchboard operator; telephone operator.
Who do you get if you dial 0 on a phone?
I tried dialing “0”. There is a list of options you need to go through, but if you choose “0” again, you will get the operator .
What are the duties and responsibilities of a telephone supervisor?
Supervise telephone clerks in an office setting. Attend customer telephone calls and redirect them to the appropriate staff . Greet customers and visitors to the office, hospital, hotel, or resort. Record and maintain time and date of visitors including the purpose of visit in the visitors’ book.
What are the rules of telephone etiquette?
- DO – Smile when you talk to people. ...
- DON’T – Be distracted. ...
- DO – When you answer the phone, greet the caller warmly and advise who they are talking to. ...
- DON’T – Shout or whisper. ...
- DO – Speak clearly. ...
- DON’T – Leave the caller on hold for too long. ...
- DO – Make the caller feel welcome.
What are the qualities to transmit telephone manners in hotel industry?
- Phone should be answered within three rings.
- Smile even though you are on the telephone.
- Sit or stand up straight.
- Use a low voice pitch.
- Match your speaking rate to the caller’s.
- Avoid extremes in volume.
