WHEN SERVICE IS TURNED OFF
Prior to gas service being restored the customer will be required to pay the past due balance and a reconnection fee . A security deposit may also be required. A call is made to a customer service representative requesting connection of gas service before 12:30 p.m.
Can the gas company shut off the gas in winter in Ohio?
Utility companies are allowed to shut off services year-round . However, if an electric or natural gas utility company plans to shut off service during the winter months, between November 1 and April 15, the company must give you an extra 10 day shut-off notice in addition to the 14-day notice.
Can Columbia Gas shut off gas in the winter?
It may be against the law for your utility company to stop your heat this winter. It is illegal for your gas or electric company to turn off your services if you need them for heat between November 15 and March 15 and you cannot afford to pay your bills.
How long does it take to get your gas turned back on?
It may take a few moments for the pilot lights to come back on because of the air in the line. Some experts recommend that you light the gas range first if you have one. This will allow the air to move through the pipes much more freely. Once you see the flames, you know that the gas is flowing through the lines again.
Why is my Columbia Gas bill so high?
You're billed based on the heat value instead of just volume of gas used. We take natural gas into our system from various sources, and customers could have received more energy than others using the same amount of gas because the heat value of the gas received was higher. Was this helpful?
How do you know if your gas has been disconnected?
Gas shutoff valves
When the long side of the nub or handle is parallel to the incoming gas line, it's open and the gas is flowing. When it's turned a quarter turn , perpendicular to the incoming pipe, it's closed.
Can my gas be disconnected?
Electric, gas, and heating service cannot be disconnected if customer agrees and adheres to payment plan on unpaid bills . ... Customer must agree to payment plan during this medical emergency. Also protections are in place for customers entering payment plans; special notice and links to government assistance agencies.
Can I turn my gas back on myself?
Once the valve is turned off, do not turn it back on by yourself . It must be turned on by a gas company technician. The gas company will likely perform a pressure test on the system and relight all pilot lights in the house as part of turning the gas back on.
Will the gas company light My pilot?
Most of today's gas appliances have electric starters, rather than pilot lights. ... One caveat, however: If you detect the strong smell of natural gas, do not attempt to light the pilot. Instead, leave the house and call your local gas company or 911 .
Where do you turn off the gas in your house?
The gas meter and gas service shutoff valve is usually located on the side or in front of the building . If the building has a breezeway, it could be located there.
How can I lower my Columbia Gas bill?
- Look for a refrigerator with a drawer-style freezer. ...
- Keep the freezer full. ...
- Cover liquids stored in frost-free refrigerators and freezers. ...
- Defrost freezers that are not frost-free often. ...
- Let hot dishes cool before they're put in the refrigerator.
How do I remove my card from Columbia Gas?
- Go to Existing Payment Accounts.
- Select the account from the Nickname dropdown menu.
- Select Delete Account.
How much is the deposit for Columbia Gas?
If you are asked to pay a deposit, it will not exceed two-twelfths (2/12) of your estimated annual charge for service . An installment plan is available for security deposits that exceed $50. Interest is paid on deposits.
Where are gas shut off valves required?
Gas shutoff valves at individual gas-fired appliances
Building codes require that a gas shutoff be located at each appliance and outside of the jacket or cover of the appliance .
