By contrast, deep acting
involves putting effort into actually feeling and expressing the required emotions
. When engaged in deep acting, people attempt to modify feelings to match the required display rules. … Finally, emotional performance means observable expressions of emotional labor.
What is deep acting quizlet?
deep acting.
trying to modify our true inner feelings based on display rules
. ex: health care provider trying to genuinely feel more empathy for her patients. emotional intelligence.
What are examples of deep acting?
Deep acting is about a person trying to feel a specific emotion that they are thinking about in their mind. For example, before his wife left him,
Harry used to think about her and their plans while working
. This would put Harry in a happy mood, and he would respond to customers’ issues with enthusiasm and politeness.
What is deep acting in the workplace?
Deep acting is
the work strategy of regulating your emotions to match a desired state
. New research suggests that deep acting reduces fatigue, improves trust, and advances goal progress over other regulation strategies.
What is an example of surface acting?
Surface acting is simply the act of pretending that you feel in a certain way. You just fake the emotions that you need at the time and get on with things. An example of this could be
putting a big smile on and chatting enthusiastically with a customer
even though you’re feeling sad and distracted at the time.
Is deep acting good?
In a study recently published in the Journal of Applied Psychology, researchers found that
deep acting does more than reduce stress levels
— it can also strengthen relationships between co-workers and help boost employee performance.
What is the difference between deep and surface acting?
Surface acting involves faking the required emotions: that is, when people engage in surface acting, they do not actually try to feel the emotions they wish to portray. … By contrast, deep acting
involves putting effort into actually feeling and expressing the required emotions
.
Which is the highest level of emotional intelligence?
Humility
– The highest level of Emotional Intelligence for Salespeople.
Are emotions more intense than moods?
Moods can last for hours while
emotions last
anywhere from seconds to minutes, at most. This is why it’s typically easier to identify emotional triggers but difficult to pinpoint the trigger for our moods. Moods also don’t have their own unique facial expressions whereas the universal emotions do.
Which of the following terms best describes an intense feeling directed at someone or something?
Explanation: A)
Emotions
are intense feelings that are directed at someone or something. or an event dealing with a rude client may make one feel angry.
What is an example of emotional labor?
To perform emotional labor, employees may
use deep acting to modify their inner emotions
, like “pump themselves up” before going out on the work floor (for example, a teacher may do this on the first day) or doing pep talks (for example, flight attendants reminding themselves that passengers are their guests on this …
What is emotional contagion theory?
Emotional contagion refers to
the process in which an observed behavioral change in one individual leads to the reflexive production of the same behavior by other individuals in close proximity
, with the likely outcome of converging emotionally (Panksepp and Lahvis, 2011).
What is emotional dissonance?
In the workplace, emotional dissonance is
the conflict between experienced emotions and emotions expressed to conform to display rules
. This study is an empirical examination of the impact of emotional dissonance on organizational criteria and its moderation by self-monitoring and social support.
What is meant by positivity offset?
In psychology, the positivity offset is a phenomenon where
people tend to interpret neutral situations as mildly positive, and rate their lives as good, most of the time
.
What are felt emotions?
Moods – Feelings that tend
to be less intense than emotions
and that lack a contextual stimulus. Felt vs. Displayed Emotions. Felt = “actual” emotions. Displayed = organizationally required emotions considered appropriate in a given job.
Is the uncomfortable tension felt when our behavior and attitudes are inconsistent with each other?
The uncomfortable tension felt when our behavior and attitudes are inconsistent with each other is called:
cognitive dissonance
.
