The Desktop Support Technician’s role is to support and maintain organizational computer systems, desktops, and peripherals . That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.
How much do desktop support technicians make?
Salary Ranges for Desktop Support Technicians
The salaries of Desktop Support Technicians in the US range from $25,392 to $114,553 , with a median salary of $81,260 . The middle 57% of Desktop Support Technicians makes between $81,260 and $91,463, with the top 86% making $114,553.
What does desktop support involve?
What Is Desktop Support? Desktop support is a different type of technical support, even though it serves a similar purpose to that of a help desk. With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user .
Is desktop support a good career?
A career in IT/Desktop support offers a lot of opportunity and benefits . It gives you an easier window into almost any tech industry. It also provides a good medium for improving your technical skills. If you love computers, network systems and working with people, IT support may be a great way to launch your career.
How do I get a desktop support job?
- Earn a bachelor’s degree. ...
- Gain a professional certification. ...
- Gain experience with operating systems. ...
- Show your customer service skills. ...
- Prepare your resume. ...
- Seek technical support positions.
What is the difference between helpdesk and desktop support?
What Is the Difference Between Desktop Support and Help Desk Support? Desktop support is one type of technical support , while help desk support is closely related to general customer service. ... Most employees use the same hardware and software within the office, making desktop support much easier to provide.
HOW MUCH DO IT help desk jobs pay?
| Job Title Salary | Kinetic IT Help Desk Technician salaries – 2 salaries reported $50,750/yr | Coles Help Desk Technician salaries – 1 salaries reported $50,000/yr | Apple Help Desk Technician salaries – 1 salaries reported $69/hr | Kinetic IT Help Desk Technician salaries – 1 salaries reported $50,000/yr |
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What is Tier 3 IT support?
Tier 3: Tier 3 is usually the highest level of technical skill in the organization, and often includes the product engineers or developers. Tier 3 personnel are involved when the only way to resolve a customer issue is a design change, enhancement, or bug fix that requires a software or hardware update to the product.
What do IT support technicians do?
As an information technology support technician, you’ll assist computer users with setup, maintenance, troubleshooting and problems they have with their computers . You’ll often provide both in-person technical support and assist customers remotely, generally via phone or e-mail.
Why do you want to work as a desktop support specialist?
Question #1 – Why do you want to work as a desktop support specialist? Your answer should indicate that you have a real knack for solving problems . ... I think desktop support provides me an opportunity to refine my problem-solving skills in the area of IT.
How can I become a desktop support engineer?
- Bachelor’s degree in computer science or information technology.
- Proven work experience as a desktop support engineer or support technician.
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
How much do desktop engineers make?
The salaries of Desktop Engineers in the US range from $48,000 to $125,000 , with a median salary of $89,017 . The middle 60% of Desktop Engineers makes between $89,017 and $90,000, with the top 80% making $125,000.
Is tech support help desk?
Technical support is a secondary platform of a help desk solution , where tickets related to IT, hardware, and software issues are handled. ... The technical support team requires a different level of expertise and attention to deal with issues related to technology. Hence, it stands different from a general help desk.
Is tech support a call center?
Customer interaction centers in India are proving their mettle with first level to high-end tech support (Tier-I, II and III tech support) delivered by highly qualified and experienced engineers, across various communication channels including VoIP, telephone, email, web and chat.
What is a desktop support analyst?
Typical Job Duties of a Desktop Support Analyst
Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems ; determine the source of problems and classify their level, priority and nature.
What is an average entry-level salary?
The average entry-level salary
The average salary for entry-level positions in the United States is $40,153 per year . Though this is the average base salary, the numbers range from as low as $26,000 to as high as $56,000 for some geographical locations and entry-level positions.
