Help desk support specialists are the
go-to people for providing technical assistance and support related to computer systems, hardware, and software
. They are responsible for answering queries and addressing system and user issues in a timely and professional manner.
What is an IT help desk job like?
Here are the typical daily job duties of an IT help desk professional:
Track, monitor and respond to communications from customers
.
Help the customer troubleshoot their issue
.
Offer accurate information about the product and suggestions for improvements
.
What is the job of help desk?
What is a Help Desk Technician? As a Help Desk Technician, you will
provide Tier 1 support to our customers via phone, email and computer chat
. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues.
What are the duties of a help desk technician?
- Manage Help Desk tickets in a timely manner.
- Respond to customer issues via phone, email and computer chat.
- Provide customer assistance.
- Document customer interactions.
- Run diagnostics to resolve customer reported issues.
- Escalate issues to the next Tier with next level of difficulty.
What do I need to know for a help desk job?
- Installing new technologies and teaching end users how to operate them.
- Providing remote technical support via internet or phone.
- Backing up and restoring files.
- Maintaining operating systems by repairing hardware and configuring software.
What do help desk jobs pay?
| Annual Salary Monthly Pay | Top Earners $54,070 $4,505 | 75th Percentile $46,697 $3,891 | Average $42,958 $3,579 | 25th Percentile $34,408 $2,867 |
|---|
Are help desk jobs good?
Working the IT help desk can be a
great entry-level job
. As a help desk professional, your core responsibilities are to provide technical help and support; that could mean setting up and repairing computers or responding to a customer’s question about how to use their computer.
What makes you a good fit for a career in IT help desk support?
DEVELOP EXCELLENT CUSTOMER SERVICE SKILLS
Effective communication and clear instructions will help you provide customers with the help they need while delivering a great experience. In addition to building up your customer service skills, you will also learn how to work with others and as a team.
How can I get help desk job?
To become a help desk technician, you first must
complete a high school diploma or equivalent
. Though some jobs require a bachelor’s degree in computer science or a related field, some help desk tech jobs only require an associate degree and on the job training.
What do you need for IT job?
IT job requirements include
strong knowledge of computers and how they operate
, which includes having a broad understanding of hardware and software, operating systems, and basic computer programming. Familiarity with electronic equipment, Internet applications, and security may also be required.
What is level 1 help desk support?
Level 1 support is
the first tier of support
, usually provided by IT support personnel with the least experience, lower understanding of technical issues, and limited access to company information. The technicians in Level 1: Collect customer requests and data. Attend to customer phone calls.
What is the difference between a help desk and a service desk?
A help desk is considered to be focused on break-fix (what ITIL calls incident management), whereas a service desk
is there to assist with not only break-fix but also with service requests (requests for new services)
and requests for information (such as “how do I do X?”).
What does a help desk Tier 1 do?
What Do The Different Tiers Mean? Tier 1 Technicians: These are usually lower paid, junior level technicians. … These technicians can
handle simple desktop support questions and issues
. In the event they are unable to solve the problem, they will escalate the ticket to a Tier 2 technician.
How can I be a good help desk?
- Display a sincere desire to be of assistance.
- Know enough about operating systems, applications, and emerging technology to give sound advice.
- Be focused on working with the customer toward a happy conclusion to the issue at hand.
How long should I stay in help desk?
The general rule of thumb is that
two to three years
is probably the longest you want to be in a helpdesk role if you plan on moving up into a more specialized field. That is assuming that you are using such a position as a stepping stone.
What makes you a great service desk agent?
A great help desk agent simply
enjoys communicating with customers
. They know it’s essential to listen and understand before being heard. … Their natural teaching skills help customers understand the product enough to even solve issues on their own.
