One general rule for good phone etiquette is
to listen more than you speak
, especially if you’ve answered an incoming customer service call. While you may already have the answer because of your experience, let the caller finish what they’re saying before you jump in with a suggestion.
What is proper phone etiquette?
- Answer the call within three rings.
- Immediately introduce yourself.
- Speak clearly.
- Only use speakerphone when necessary.
- Actively listen and take notes.
- Use proper language.
- Remain cheerful.
- Ask before putting someone on hold or transferring a call.
What is proper phone etiquette at workplace?
Always answer a phone by saying
“good morning” or “hello”
. Always introduce yourself politely by stating your name or the company you are representing. Use the right words and as much as possible avoid using unnecessary and informal terms or words.
Why is telephone etiquette important in the workplace?
Having good phone etiquette plays a
large part in maintaining a strong connection with your customers
and ensuring an air of professionalism. Good phone etiquette can separate you from the rest of the market and encourage customers to call back once more.
What is telephone etiquette example?
- DO – Smile when you talk to people. …
- DON’T – Be distracted. …
- DO – When you answer the phone, greet the caller warmly and advise who they are talking to. …
- DON’T – Shout or whisper. …
- DO – Speak clearly. …
- DON’T – Leave the caller on hold for too long. …
- DO – Make the caller feel welcome.
What are the 5 P’s of telephone etiquette?
Always keep in mind that effective business telephone etiquette requires you to be:
prepared, present, polite, patient, personable, professional, proactive
.
How do I answer my personal phone?
When answering your phone,
use a proper greeting and announce your full name
, says Pachter. Using your first name alone can sound too informal for every professional call and using only your last name can sound too abrupt. The best thing to say is: “This is Brittany Jones speaking,” or, “This is Jake Jones.”
How do you answer a call at work?
#2 The phone should be answered with
a positive greeting
such as “Hello,” “Good Morning,” or “Good Afternoon,” etc. Following the greeting, the person who answers the phone should give his or her name and the name of the business or organization that is being contacted.
How should I answer my boss’s phone?
Speak clearly and directly into your mouthpiece.
You should also
try smiling as you answer and talk on the phone
. Most callers, including your boss, can hear a smile through your voice and tone. This can reflect favorably on your boss, especially if you work in industries associated with sales and customer service.
How do you pick up your phone professionally?
- Answer by the third ring. It’s courteous to pick up the phone promptly to avoid making callers wait. …
- Offer a greeting. …
- Speak with a smile. …
- Be clear. …
- Avoid slang. …
- Be positive. …
- Ask before you put someone on hold. …
- Take messages accurately.
What is the golden rule when dealing with a phone call?
Listen carefully, speak clearly, and be friendly
. Always begin a call by introducing yourself or your company, if applicable. Make sure your voice projects strength and clarity. Use good posture and sit up straight, with your feet on the floor when talking on the phone.
Why is it important to answer the telephone promptly?
Answering telephone calls is an important and crucial part for any business. …
If a call has been transferred from a colleague to yourself
, answer the phone call promptly with your name – This will enable a personal and friendly greeting so the caller can gather whom they’re talking to straight away.
How do you start a phone conversation?
- Talk About Today. A lot of us start phone calls with a generic, “How are you?” But adding one little word to that sentence turns a default phrase into a meaningful question. …
- Mention an Industry News Trend. …
- Ask About Their Work. …
- Chat About the Company.
What is telephone etiquette and why is it important?
Phone etiquette is a
way for you to showcase your manners and properly represent yourself or your business to others
. Positive interactions create lasting impressions that are instrumental to business success. Telephone etiquette consists of active listening skills, choice of words and tone of voice.
What are the 7 telephone ethics tips?
- Answer Calls Promptly. …
- Your Attitude Determines Your Customer’s Altitude. …
- Create a Personal Connection. …
- Speak Clearly and Professionally. …
- Active Listening is Everything. …
- Be Helpful. …
- Proper Ending.
