Responsibilities include a full range of customer service functions. They
assist passengers with tagging luggage and baggage check in, ticketing, makes and/or changes reservations
, seat assignment, answers inquiries about flight schedules and fares, verifies reservations by phone, figures fares and handles payments.
What are the top 3 skills required to be a successful ticket agent?
| Rank Airline Ticket Agent Skill Percentage | 1 Customer Service 38% | 2 Safety Procedures 17.8% | 3 Airline Tickets 16.2% | 4 Ticket Sales 5.9% |
|---|
What is the role of a ticketing officer?
Job Role Key Information
The Ticketing Officer
helps passengers to plan for their trips
. He/She answers questions on travel arrangements such as routes and time schedules. He/She makes and confirms reservations. He/She calculates the expenses and sells tickets to the passengers.
What is the duty of air ticketing?
Airline Ticketing Agents directly interact with customers,
answer customer questions about flight timings, seat availability, fares, reservations etc
. They also handle key operations such as data collection, data entry, payment collection and verification etc. for airlines.
How do you become a ticket agent?
The qualifications you need to become an airline ticket agent include
a GED certificate or high school diploma
. Some employers prefer applicants with postsecondary education, but strong customer service skills and computer literacy are often more important.
How do I get a job at an airline ticket counter?
Airlines require their ticket agents to have at least
a high school diploma or GED and valid driver's license
and be at least 18 years old, able to lift up to 60 or 70 pounds and know how to provide top-notch customer service. You must also be legally authorized to work in the United States.
What is a ticketing system in it?
A ticketing system is
a management tool that processes and catalogs customer service requests
. Tickets, also known as cases or issues, need to be properly stored alongside relevant user information. The ticketing system should be user-friendly for customer service representatives, managers, and administrators.
What are the questions asked in airlines interview?
- What can you tell us about yourself? …
- Why do you want to work for our airline? …
- Why would you be a good fit for this position? …
- Tell me about a time when you experienced a challenge at work. …
- What does excellent customer service mean to you? …
- What type of work environment do you prefer?
What is the duty of ground staff in airport?
Ground crew or ground staff work in the aviation industry where they are engaged in various roles at the airport. Ground staff
ensures the safety and comfort of passengers, including checking in baggage, providing information, assisting disabled passengers, confirming reservations, and selling tickets
.
How much money do airline ticket agents make?
Salary Ranges for Airline Ticket Agents
The salaries of Airline Ticket Agents in the US range from
$20,870 to $56,750
, with a median salary of $35,170 . The middle 50% of Airline Ticket Agents makes $35,170, with the top 75% making $56,750.
Which job is best in airport?
- Ticketing / Gate Agent.
- Customer Service Representative.
- Flight Attendant.
- Aircraft and Avionics Equipment.
- Air Traffic Controller.
- Airfield Operations Specialist.
- Transportation Security Officer.
- Airline Cargo Handling Supervisor.
What is air ticketing process?
Ticketing: The
process of providing the actual electronic or hard copy ticket
. Also referred to as Document Production, or Doc Prod. Payment and Refunds: Processing and reconciling payment or refunds. Reporting: Reporting business processes and data to regulatory agencies.
Do ticket agents get free flights?
Ticket agents and ground crew make the same amount of money as a cashier in a supermarket, and while the money is not great, working another
job and part-time at the airport will still get you free tickets
.
How much does an airport job pay?
| Annual Salary Hourly Wage | Top Earners $51,000 $25 | 75th Percentile $34,500 $17 | Average $33,322 $16 | 25th Percentile $23,500 $11 |
|---|
What qualifications do I need to work in a airport?
Most employers would expect you to have a good
standard of general education
, including GCSEs at grades 9 to 4 (A* to C) in English and maths, or equivalent qualifications.
What is a ticketing course?
Diploma in Airline Ticketing is a
Diploma level Civil Aviation Course
. Airline Ticketing is a process of providing a document by an airline or a travel agency, to confirm that an individual has purchased a seat on a flight on an aircraft. The duration of the course is 4 months and 2 months of training on job.
