What Should You Do If The Customer Asks A Question That You Cannot Answer?

1. Be Honest. This does not mean you tell the customer “I don’t know”. …
2. Don’t Make Stuff Up. NEVER! …
3. Search For Answers. …
4. Give the Customer An Estimated Wait Time. …
5. Inform the Customer. …
6. Close Gracefully.

How would you handle a customer who has asked a question you can’t answer?

Don’t immediately resort to a panic response. Instead,

gently get to the root of the question

. It might be that the customer is asking about a product or service you don’t even offer. If that’s the case, you can simply inform them that they can seek the answer from the appropriate authority.

How do you respond when you can’t answer a question?

1. “Unfortunately, that falls outside the scope of my research/this project, but thanks for your interest. …
2. “Can I connect you with someone who might be better able to answer your question?”
3. “I don’t know, but I’d be happy to look into that and get back to you with an answer.”

How do you answer difficult customer questions?

1. Clarify the question first. Customers ask two basic types of questions. …
2. Show your domain expertise. …
3. Make sure everyone understands. …
4. Provide an expert point of view. …
5. Redirect inane and unfair questions. …
6. Respond with metaphors. …
7. Demeanor speaks volumes.

What is it called when you Cannot answer questions?

When you ask

a rhetorical question

, you don’t really expect an answer. … When something is rhetorical that means it is made for style or effect, likewise a rhetorical question is a question that is asked for mere effect, rather than a question that needs to be answered.

What to do if you can’t help a customer?

1. Explain the reason for the decision. Customers are generally happier with a difficult decision when they understand the reason behind it. …
2. Provide some offsetting consideration for the customer’s disappointment.

What is terrific customer service?

Providing excellent customer service means going the extra mile in making sure a

customer is happy and satisfied with a company’s products or services

. It also involves providing service to a customer in a timely, pleasant manner.

What is a question that Cannot be answered with yes or no?

What are

open-ended questions

? Open-ended questions are questions that cannot be answered with a simple ‘yes’ or ‘no’, and instead require the respondent to elaborate on their points. Open-ended questions help you see things from a customer’s perspective as you get feedback in their own words instead of stock answers.

What can answer your question but can not speak to you riddle?

An echo

.

How is it going answer?

If someone asks you, “How’s it going?” Your answer can be very short: “

Fine. You?

“

Who is a difficult customer?

Often, the difficult customer is

someone who has simply taken an annoying habit to an extreme

. For example, Richard F. Gerson, author of Great Customer Service for Your Small Business, listed ten types of customer behaviors, only one of which—The Perfect Customer—was wholly desirable to the small business owner.

How would you deal with a difficult customer example?

• Take A Step Back & Apologize.
• Leaving Things On A Better Note.
• Impatient Customer.
• Indecisive/Quiet Customer.
• Vague Customer.
• Customer Is Unhappy With Service.
• You Don’t Have An Answer.
• You Need To Transfer/Refer The Customer To Someone Else.

How do you handle difficult situations at work?

1. Use Conflict as a Natural Resource. …
2. Don’t React. …
3. Deal with Feelings. …
4. Attack the Problem, Not the Person. …
5. Practice Direct Communication. …
6. Look Past Positions to the Underlying Interests. …
7. Focus on the Future.

Do narcissists avoid answering questions?

Another reason narcissists don’t give answers to questions is

because they lack empathy

. They are incapable of building connection with people due to their lack of empathy. Non-narcissists ask questions as a way to connect, understand, and question someone else.

How do you compensate an unhappy customer example?

1. Respond don’t react. As difficult as it can be you must put your emotions aside. …
2. Listen Actively. …
3. Use the customer name in a genuine manner. …
4. Make notes. …
5. Compensation. …
6. Hold yourself, team and business accountable. …
7. Be flexible. …
8. Follow up as quickly as possible.

How do you handle angry customers dialogue?

1. “Thank you so much for letting us know about this, Sir/Madam…”
2. “I’m so sorry to hear about this, Mrs Brown…”
3. “I completely understand how you feel, Sir/Madam…”
4. “Thank you so much for your patience/understanding, Mrs Brown…”