Points: 1 / 1 When a customer has a legitimate claim, the customer can expect
to receive a positive response from the company
. Companies want to retain customers, so—if they're smart—they'll respond positively to direct claims and promptly resolve them.
When a customer has a legitimate claim the customer can expect?
Points: 1 / 1 When a customer has a legitimate claim, the customer can expect
to receive a positive response from the company
. Companies want to retain customers, so—if they're smart—they'll respond positively to direct claims and promptly resolve them.
When you expect the receiver of your claim message to agree with your claim?
When you expect the receiver of your claim message to agree with your claim, you should
use the direct strategy
. cite names of individuals spoken to and dates of calls. When a service is involved, cite names of individuals spoken to and dates of calls in your claim message.
Which of the following is most likely to achieve a positive corporate response when you are posting a complaint on a social media site?
Keep the conversation online, and avoid private responses
.
What is a claim message quizlet?
claim. A
message written by a customer to identify or correct a wrong
. straightforward claims. A claim to which the customer expects the receiver to agree readily; also called a direct claim. direct claim.
When a customer has a legitimate claim or complaint he or she can expect a positive response from a company True or false?
Points: 1 / 1 When a customer has a legitimate claim, the customer can expect to receive a
positive response
from the company. Companies want to retain customers, so—if they're smart—they'll respond positively to direct claims and promptly resolve them.
When the remedy to your claim is obvious you should?
Question: When the remedy to your claim is obvious, you should state it
immediately request a face-to-face meeting sue the company Cho is preparing a direct claim message
.
Which of the following is the most effective opening sentence for a response message?
Which of the following is the most effective opening sentence for a response message?
respond promptly because they want to maintain customer goodwill and loyalty.
Which of the following is the best advice for writing the body of an e-mail message?
Which of the following is the best advice for writing the body of an e-mail message?
Use numbered or bulleted lists when appropriate
.
What is a direct claim when should it be straightforward?
Straightforward claims are
those where the receiver is expected to readily agree with your message
. These claims require a direct approach. To be an effective business communicator, you should familiarize yourself with the best practices for making direct claims and voicing complaints.
What is the goal of a complaint message?
The objective of a complaint letter is
to prompt an action that resolves a conflict
. You should avoid threats and accusations when providing the details of your complaint. Stick to the facts and your reader will comprehend what went wrong and what action you expect them to take.
Which of the following are key attributes of effective social media messages for businesses?
honesty, genuineness, affability
.
What should the body of a claim letter do?
What should the body of the claim letter do? The body of a claim letter should
explain the problem and justify the request by documenting the facts logically, objectively, and unemotionally
; by providing specific details about what went wrong; and by avoiding blame and accusation.
Which sentence is likely to be the opening of a goodwill message?
The goodwill message can begin in the opening by
emphasizing the good news at the beginning
. It can also include a warm expression of thanks for the order, especially when a first order is involved.
What is a claim message?
A claim letter is
a persuasive letter sent by a customer to a business or agency to identify a problem with a product or service
and can also be referred to as a letter of complaint.
What should you include in the closing of a request message?
Close your request messages with three important elements: (1)
a specific request
, (2) information about how you can be reached (if it isn't obvious), and (3) an expression of appreciation or goodwill.
