The three major types of routine requests are (1) requesting information and action, (2) asking for recommendations, and (3) making claims and requesting adjustments. Describe the three-step strategy for requesting information and action. Start
with a clear statement of your reason for writing
.
When making a direct request do you start with?
When making a direct request,
state what you want in the first sentence or two and then follow with an explanation
. Because routine messages are so common in business, it is not necessary to pay attention to your tone when writing them.
How do you write a routine request?
When writing a routine request,
open by stating your specific request
. Use the body to justify your request and explain its importance. Close routine requests by asking for specific action (including a deadline, if appropriate) and expressing goodwill.
When making a routine request which piece of advice should you follow?
When making a routine request, which piece of advice should you follow?
Be specific
. You just studied 24 terms!
What are the three parts of a routine request?
Like all other business messages, routine requests have three parts:
an opening, a body, and a close
. Using the direct approach, open with your main idea, which is a clear statement of your request. Use the body to give details and justify your request, then close by requesting specific action.
When should you use a routine request format?
A request is routine when (1) you are not asking a special favor, and (2)
you expect your request to be accepted
. In a routine request, it is not necessary to try to persuade your reader because saying “yes” to your request is a routine part of your reader ́s job. State your main idea in the first or second sentence.
What is the key to writing effective requests?
–
open with your main idea and clear statement of your request
. Assume that your audience will comply: they will comply when they clearly understand the reason for your request. Be specific. State precisely what you want.
What is a routine request?
Routine request means
a request for access to a record that an agency spends a minimal amount of time
, not exceeding fifteen minutes, to search for, review, and segregate.
What is a positive message?
Positive messages include
messages where the audience is expected to react in a neutral to positive manner
. Positive messages tend to consist of routine or good news. These messages might be items such as congratulations, confirmations, directions, simple credit requests, or credit approvals.
What is the best advice for writing the body of a routine request message?
what is the best advice for writing the body of a routine request message? remember that
the quality of the information obtained
from the request depends on the clarity of your inquiry.
When the remedy to your claim is obvious you should?
Question: When the remedy to your claim is obvious, you should state it
immediately request a face-to-face meeting sue the company Cho is preparing a direct claim message
.
Which of the following is a step in planning a routine or positive message?
Which of the following is a step in planning a routine or positive message?
Analyze the situation
. … The close of routine and positive messages explains what the audience should do next and how it will benefit them.
When making claims or requesting adjustments you should?
This preview shows page 3 – 5 out of 22 pages. Explanation: C) When you’re making a claim or requesting an adjustment,
open with a statement of the problem; then, provide specific details in the body, and present facts honestly and clearly
.
What three message points can you use to write most simple request messages?
Most simple requests can be handled with three message points:
what you want to know or what you want your readers to do; why you’re making the request
(not required in all cases); and why it may be in your reader’s best interest to help you (not applicable in all cases).
What are the three guidelines for asking a series of questions in a routine request?
Three guidelines for asking a series of questions in a routine request are
to state the request or main idea, give necessary details, and close with a cordial request of specific action.
How can you avoid sounding insincere when writing a goodwill message?
To avoid sounding insincere when writing a goodwill message: To be more sincere when writing a goodwill message,
avoid exaggeration and backup any compliment with specific evidence
, rather than simply offering unrestrained praise.
