The three major types of routine requests are (1) requesting information and action, (2) asking for recommendations, and (3) making claims and requesting adjustments. Describe the three-step strategy for requesting information and action. Start
with a clear statement of your reason for writing
.
When making a routine request you should quizlet?
In most cases, when making routine requests you should
assume that the audience will not comply
. When making a direct request, state what you want in the first sentence or two and then follow with an explanation.
What should be considered in making a routine request?
When writing a routine request,
open by stating your specific request
. Use the body to justify your request and explain its importance. Close routine requests by asking for specific action (including a deadline, if appropriate) and expressing goodwill.
Which are the steps to write a routine message?
- Planning. There are four tasks to do when you are planning: analyze the situation, gather the information, select the right medium, and organize the information.
- Writing. Using proper English and active voice is the key when you write the message.
- Completing.
When making a claim or requesting an adjustment what should be included in the opening of the message?
This preview shows page 3 – 5 out of 22 pages. Explanation: C) When you’re making a claim or requesting an adjustment, open with
a statement of the problem; then, provide specific details in the body, and present facts honestly and clearly
.
What is the key to writing effective requests?
–
open with your main idea and clear statement of your request
. Assume that your audience will comply: they will comply when they clearly understand the reason for your request. Be specific. State precisely what you want.
When should the direct approach for routine messages be used?
The direct approach is used for
good news or routine communication
; the indirect approach is used for persuasive, sales, or bad news messages.
What is a routine request?
Routine request means
a request for access to a record that an agency spends a minimal amount of time
, not exceeding fifteen minutes, to search for, review, and segregate.
What is the best advice for writing the body of a routine request message?
what is the best advice for writing the body of a routine request message? remember that
the quality of the information obtained
from the request depends on the clarity of your inquiry.
What information should be included in routine request where in a routine message should you state your actual request?
Close your message with three important elements: (1) a specific request that includes any relevant deadlines, (2)
information about how you can be reached
(if it isn’t obvious), and (3) an expression of appreciation or goodwill.
What are routine messages?
Routine messages
provide information regarding the who, what, when, where, why and how of daily happenings in the workplace
. … Order confirmations, contracts, service letters and satisfaction surveys are all examples of routine messages.
What is a positive message?
Positive messages include
messages where the audience is expected to react in a neutral to positive manner
. Positive messages tend to consist of routine or good news. These messages might be items such as congratulations, confirmations, directions, simple credit requests, or credit approvals.
What are the two ways to begin a routine inquiry?
A routine inquiry should not open with a question or request.
orient the reader, followed by the request or question
. The opening of a routine inquiry should focus on the main objective. you’ll ask in the body of the message.
What is the most effective technique to use when making a claim?
Lay out a logical explanation of the claim
. Threaten to take your business elsewhere. Let the recipient decide what action should be taken. Lay out a logical explanation of the claim.
What is an effective way to write procedures and directions?
- Write actions out in the order in which they happen. …
- Avoid too many words. …
- Use the active voice. …
- Use lists and bullets.
- Don’t be too brief, or you may give up clarity.
- Explain your assumptions, and make sure your assumptions are valid.
- Use jargon and slang carefully.
Which of the following is an example of an analyzing question in a negative message?
Should you include
an apology
? is an example of an analyzing question in a negative message. Analyzing is crucial to developing a message that supports the business goals and positively affects audience reaction.
