When Should You Greet A Patient First?

Terms in this set (14) greet the dental patient in the reception area by

using the patient’s first name

, introduce yourself and escort the patient into the treatment room. show the patient a safe place where items such as a purse, sweater, briefcase, or backpack can be stored.

What is the first thing you should do when greeting a patient?

Terms in this set (14) greet the dental patient in the reception area by

using the patient’s first name

, introduce yourself and escort the patient into the treatment room. show the patient a safe place where items such as a purse, sweater, briefcase, or backpack can be stored.

Why do we need to greet the patient?

Introduction serves as the first, integral part of the treatment process. When done right, it helps reduce the perception of wait times by making it feel like the patient is already being treated. What’s more, nurses greeting

a patient shows their readiness to communicate

.

How should you greet new patients?

Most patients want physicians to greet them with

a handshake

and to introduce themselves using their first and last names. The first step in developing trusting relationships with patients is an appropriate introduction.

When should you greet a patient at a reception desk?

2.

Always greet your patients by name

: A rose only by its name… Once in the office, patients should always be greeted with a smile and addressed by the appropriate name; that first interaction sets the tone for the rest of the visit. Patients do have names and like to be greeted personally.

What is the proper way to identify a patient?

1. Name.
2. Assigned identification number (e.g., medical record number)
3. Date of birth.
4. Phone number.
5. Social security number.
6. Address.
7. Photo.

How do you make a patient feel special?

1. Offer a Smile. A little smile goes a long way. …
2. Be on time. Having to wait to be seen is often a patient’s number one complaint. …
3. Address patients by name. …
4. Make time for small talk. …
5. Know how to handle disputes. …
6. Give your waiting room some TLC.

How do you welcome a patient?

Greet the patient.

When a patient walks in the door, have your front desk staff stand up to greet them

. It’s the courteous thing to do, it’s good for your front desk staff to stand up periodically, it demonstrates an interest in the patient, and makes them feel important.

What questions would you ask a patient?

• What Are Your Medical and Surgical Histories? …
• What Prescription and Non-Prescription Medications Do You Take? …
• What Allergies Do You Have? …
• What Is Your Smoking, Alcohol, and Illicit Drug Use History? …
• Have You Served in the Armed Forces?

How do you greet someone?

1. Hello. This is the most basic greeting in English. …
2. Hi. This is a shorter version of “hello”. …
3. Hey. Now, “hey” is definitely more casual than “hi” or “hello”. …
4. Good morning. / Good afternoon. / Good evening. …
5. It’s nice to meet you. …
6. It’s a pleasure to meet you. …
7. It’s good to see you again. …
8. What’s up?

How do doctors greet patients?

The doctor should introduce

himself using his first and last name and with a firm handshake

, address you the patient by your first and last name and then depending on your age address you as Miss Johnstone or Mrs whatever. A young doctor should never address an older person by their first name.

What makes a good patient?

Characteristics of a good patient include

obedience, patience, politeness, listening, enthusiasm for treatment, intelligence, physical cleanliness, honesty, gratitude and lifestyle adaptations

(taking pills correctly and coming to the clinic when told).

What makes a great patient experience?

As an integral component of health care quality, patient experience includes several aspects of health care delivery that

patients value highly when they seek and receive care

, such as getting timely appointments, easy access to information, and good communication with health care providers.

How do I run a front desk at a doctor’s office?

1. Training tips for front desk staff. …
2. The first rule of front desk staff training is: The patient is always right. …
3. Handle patient requests with a smile. …
4. Show patients you care about them. …
5. Always be professional and polite. …
6. Keep a positive attitude. …
7. Know your patients. …
8. Be helpful.

Why does your patients first impression of you matter as a professional?

In other words, they ask patients to tell us what that individual patient cares about when related to their medical experience. … Many of the questions focus on the communications and interactions between providers, staff and the patient.

How do you talk to patients as a receptionist?

1. Eye Contact.
2. Personal Details Matter.
3. Use Patient’s Preferred Name.
4. Active Listening is Key.
5. Avoid Medical Jargon.