Which of the following best describes the difference between felt emotions and displayed emotions?
Felt emotions are the employee’s real emotions
; displayed emotions are the emotions an employee actually shows. Emotions play an important role for employees within the organization.
What is felt and displayed emotions?
Felt =
“actual”
emotions. Displayed = organizationally required emotions considered appropriate in a given job.
What is the difference between emotions moods and feelings?
Feelings are
more “cognitively saturated”
as the emotion chemicals are processed in our brains & bodies. Feelings are often fueled by a mix of emotions, and last for longer than emotions. Moods are more generalized. They’re not tied to a specific incident, but a collection of inputs.
Which of the following is the best description of emotional labor?
Emotional labor is
displaying emotions because your job requires you to do
so; emotional dissonance is the tension between your displayed and felt emotions. Which of the following best describes the difference between surface-level acting and emotional suppression?
How do you define emotions and feelings?
While emotions are associated with bodily reactions that are activated through neurotransmitters and hormones released by the brain, feelings are the
conscious experience of emotional reactions
.
What does emotional display mean?
If you display a characteristic, quality, or emotion, you
behave in a way which shows that you have it
.
What is it called when felt and displayed emotions do not match?
Cognitive dissonance
is a term that refers to a mismatch among emotions, attitudes, beliefs, and behavior, for example, believing that you should always be polite to a customer regardless of personal feelings, yet having just been rude to one.
What are the 5 moods?
- Indicative Mood:
- Imperative Mood:
- Interrogative Mood:
- Conditional Mood:
- Subjunctive Mood:
What are the 10 basic feelings?
The emotions he identified were
happiness, sadness, disgust, fear, surprise, and anger
. He later expanded his list of basic emotions to include such things as pride, shame, embarrassment, and excitement.
What are the three components of emotion?
Emotional experiences have three components:
a subjective experience, a physiological response and a behavioral or expressive response
. Feelings arise from an emotional experience.
What are the 5 characteristics of emotional intelligence?
- Self-awareness.
- Self-regulation.
- Motivation.
- Empathy.
- Social skills.
What are the four components of emotional labor?
It helps to break it down into four main categories when trying to understand it. The four main sets of skills are
self-awareness, self-management, social awareness, and relationship management
.
What is an example of emotional labor?
To perform emotional labor, employees may
use deep acting to modify their inner emotions
, like “pump themselves up” before going out on the work floor (for example, a teacher may do this on the first day) or doing pep talks (for example, flight attendants reminding themselves that passengers are their guests on this …
What is emotion in simple words?
1 : the
affective aspect of consciousness
. 2 : a state of feeling. 3 : a conscious mental reaction (as anger or fear) subjectively experienced as strong feeling usually directed toward a specific object and typically accompanied by physiological and behavioral changes in the body — compare affect.
What are the two types of emotion?
The patterns of emotion that we found corresponded to 25 different categories of emotion:
admiration, adoration, appreciation of beauty, amusement, anger
, anxiety, awe, awkwardness, boredom, calmness, confusion, craving, disgust, empathic pain, entrancement, excitement, fear, horror, interest, joy, nostalgia, relief, …
What were the words of emotion?
Some common synonyms of emotion are
affection, feeling, passion, and sentiment
. While all these words mean “a subjective response to a person, thing, or situation,” emotion carries a strong implication of excitement or agitation but, like feeling, encompasses both positive and negative responses.
