Which of the following guidelines should be followed when granting an adjustment? You should explain the situation to the customer in the case of rare and unavoidable events . Which of the following is the most appropriate way to make an inquiry in a routine inquiry message?
Which of the following guidelines should be followed when writing an effective message containing good news?
Which of the following guidelines will help create an effective good-news message? The message should be concluded with an appropriate friendly comment .
When making a claim or requesting an adjustment you should do which of the following?
When making a claim or requesting an adjustment, you should do which of the following? Present facts honestly and clearly . You just studied 46 terms!
Which of the following is the most appropriate phrase to use in an adjustment refusal message?
Adjustment refusals are used only when the reader has refused to pay the amount owed. Which of the following is the most appropriate phrase to use in an adjustment refusal message? cement your effort to cover the matter positively . give an adapted goodwill comment.
Which of the following guidelines should be followed when writing an order Acknowledgement message quizlet?
Which of the following guidelines should be followed when writing order acknowledgement messages? End the message on a goodwill note and appropriate extra information . Which of the following should be done when answering many questions in a favorable response message?
When someone has asked you two or more questions in a message and you want to send them a favorable response which of the following is a good strategy?
When someone has asked you two or more questions in a message and you want to send them a favorable response, which of the following is a good strategy? Begin your response by letting the reader know that you are complying with his or her request, then answer the questions .
Which of the following should you do when responding favorably to questions in a routine inquiry message quizlet?
Which of the following guidelines should be followed when responding favorably to questions in a routine inquiry message? Order your answers logically or arrange them in paragraphs .
Which of the following is true of writing negative announcements that maintain goodwill quizlet?
Which of the following is true of writing negative announcements that maintain goodwill? Bad news should be stated positively but clearly .
What should be used to end a routine inquiry message?
Ending a message with phrases such as “as soon as possible” or “at your convenience” helps in building goodwill. understands the importance of a timely response. A routine inquiry should not open with a question or request. orient the reader, followed by the request or question.
Which of the following is a guideline that you should use to ensure that your audience will respond well to a message that contains a question or request?
which of the following is a guideline that you should use to ensure that your audience will respond well to a message that contains a question or request? adopt a “you” perspective, and include audience benefits in your message .
What are three guidelines for asking a series of questions in a routine request?
- Ask the most important questions first.
- Ask only relevant questions.
- Deal with only one topic per question.
What is requesting an adjustment?
Adjustment Request means any formal or informal claim or request filed with any governmental authority for any Refund, underpayment or overpayment of Tax or any change in available Tax Attributes . Sample 2.
Which of the following is a guideline you should follow when developing the reasons section of a bad news message?
Which of the following guidelines should you follow when developing the reasons section in a bad-news message? Read the section aloud to identify flaws in logic .
Which of the following is the most appropriate beginning for a typical routine inquiry message?
Which of the following is the most appropriate beginning for a typical routine inquiry message? The opening of the routine inquiry should focus on the main objective .
Which of the following must a negative announcement often do?
Readers will not be prepared for the news. Which of the following does a negative announcement often require? helping readers solve the problem the bad news creates .
When writing a favorable response to a business inquiry which of the following should you do last?
When writing a favorable response to a business inquiry, which of the following should you do last? include a friendly comment that reinforces your message .
When creating online sales messages What advice should you follow?
When creating online sales messages, what advice should you follow? Include a statement that tells readers how to be removed from your mailing database . One of the most critical parts of a sales message is the opening paragraph.
Which of the following guidelines should be followed when selecting visuals for a document?
Which of the following guidelines should be followed when selecting visuals for a document? You should look for complex information that visual presentation can make clear .
Which of the following is the best rule to follow for ordering the pieces of the pie in a pie chart?
Which of the following is the best rule to follow for ordering the pieces of the pie in a pie chart? Slice the largest piece at the 12 o’clock position and then order the pieces from largest to smallest .
Which one of the following should a sender consider while choosing a medium of communication?
Which of the following should a sender consider while choosing a medium of communication? Information that doesn’t require a significant explanation can be sent using a lean medium. Which of the following is an example of oral medium?
What should be done or taken into consideration when negative messages have to be sent?
KEY TAKEAWAY. Delivering negative news involves a buffer or cushion statement, an explanation, the negative news itself, and a redirecting statement. Whether you choose a direct or an indirect approach, the message should be delivered clearly and concisely, with respect for the receiver and the organization .
Which of the following is the best strategy when setting up the negative news in an indirect order message?
Which of the following is the best strategy to set-up negative news in an indirect-order message? You should explain the fairness of a certain action .
When making a negative announcement you should remember that an indirect?
When making a negative announcement, you should remember that an indirect, tactful approach is usually better than an aggressive approach .
