Which of the following is a good strategy to use when delivering bad-news messages?
Show that your reasons for the negative decision will benefit the reader in the long run
.
When presenting the reasons for bad news you should what?
- Open with a buffer statement.
- Explain the situation.
- Break the bad news.
- Redirect or provide alternatives.
- End politely and forward-looking.
Which of the following would be an effective way to begin a bad news message using the indirect strategy?
Which of the following would be an effective way to begin a bad-news message using the indirect strategy?
Complimenting the reader, providing a statement of mutual agreement, revealing the bad news
, = All answer choices would be effective techniques to open a bad-news message using the indirect strategy.
What is the best advice for presenting the bad news portion of your negative message to employees quizlet?
What is the best advice for presenting the bad-news portion of your negative message to employees?
Position the bad news so that it does not stand out
.
Which of the following is the best way to begin a message refusing an adjustment on a clothes dryer?
Which of the following is the best way to begin a message refusing an adjustment on a clothes dryer?
You are right to expect your clothes dryer to withstand normal use.
move beyond the bad news toward future business.
What are the seven goals of bad news messages?
- Be clear and concise in order not to require additional clarification.
- Help the receiver understand and accept the news.
- Maintain trust and respect for the business or organization and for the receiver.
- Avoid legal liability or erroneous admission of guilt or culpability.
What are the strategies for writing negative messages?
- Clear goal in mind.
- Clear instructions from supervisor (legal counsel)
- Clear understanding of message.
- Clear understanding of audience/reader.
- Clear understanding of procedure and protocol.
- Clear, neutral opening.
- Clear explanation without admission of guilt or culpability.
What is good and bad news letter explain with examples?
Letters that contain good news or a good message or favourable information
are good-news letters. Letters that contain a bad news or a bad message or an unfavourable information are bad-news letters.
How would you prepare a patient to hear bad news?
- Assess the patient's understanding: “What do you know about your condition?” or “What have the doctors told you?”
- Give a “warning shot”: “I'm sorry. …
- Present the bad news using words the patient will understand.
- Be quiet and listen.
Which of the following is the most important part of a negative message?
The part of a bad-news message that explains why the bad news was necessary and that the matter was taken seriously; the most important part of a negative message; also called
an explanation
(p. 181).
Which of the following is the most effective opening sentence for a response message?
Which of the following is the most effective opening sentence for a response message?
respond promptly because they want to maintain customer goodwill and loyalty.
Which of the following is the best advice for writing the body of an e-mail message?
Which of the following is the best advice for writing the body of an e-mail message?
Use numbered or bulleted lists when appropriate
.
Which technique is most important to implement when writing an e-mail sales message?
Which technique is most important to implement when writing an e-mail sales message?
Write a catchy and targeted subject line.
Which of the following would be a good example of a buffer in a bad news message?
a buffer statement. Which of the following would be a good example of a buffer in a bad-news message? …
stating the bad news quickly. explaining why the decision was made.
Which of the following pieces of advice will help you use paragraphing to your best advantage quizlet?
Which of the following pieces of advice will help you use paragraphing to your best advantage?
Ensure that the different bits of information within each paragraph are logically related to each other.
Which is the best wording of the refusal in an adjustment message?
Which of the following is the most appropriate phrase to use in an adjustment refusal message?
cement your effort to cover the matter positively
. give an adapted goodwill comment. Unlike the other types of bad-news messages, you should end an adjustment refusal on a negative note.
