When a message is likely to elicit a positive or neutral response from a reader,
the direct approach
is preferable. When is it best to use the indirect approach in creating a message? You just studied 60 terms!
Which of the following is the best way to begin a message refusing an adjustment on a clothes dryer?
Which of the following is the best way to begin a message refusing an adjustment on a clothes dryer?
You are right to expect your clothes dryer to withstand normal use.
move beyond the bad news toward future business.
Which of the following should be followed when granting an adjustment?
Which of the following should be followed when granting an adjustment? You should explain what is
being done to correct
the situation.
When responding to an inquiry with two or more questions a good approach?
When responding to an inquiry with two or more questions, a good approach is
to answer the questions in the body of your message in the same order your reader used in asking them
.
Which of the following should you do when responding favorably to questions in a routine?
Which of the following guidelines should be followed when responding favorably to questions in a routine inquiry message? E.
Arrange the answers in the same order as the questions in the inquiry message
.
Which of the following is a good strategy to use when delivering bad news messages?
Which of the following is a good strategy to use when delivering bad-news messages?
Show that your reasons for the negative decision will benefit the reader in the long run
.
Which of the following would be a good example of a buffer in a bad news message?
a buffer statement. Which of the following would be a good example of a buffer in a bad-news message? …
stating the bad news quickly. explaining why the decision was made.
What is the major content of adjustment letter?
The scope of an adjustment letter should reiterate the relevant facts of a claim,
accept responsibility for an error or defect
, and offer an apology. It should provide the reader with an exact description, including dates, times and places that corrective actions will take place.
Which of the following is the best approach to use when a message is likely to evoke a positive response?
When a message is likely to elicit a positive or neutral response from a reader,
the direct approach
is preferable. When is it best to use the indirect approach in creating a message? You just studied 60 terms!
What is the purpose of adjustment letter?
Adjustment letters are created
to satisfy someone who has lodged a complaint against your company
, and they are generated for various types of audiences: an unsatisfied client, unhappy employee, or a discontented supplier.
When responding to inquiries which of the following are the three best ways?
- make a claim.
- Provide a rationale.
- give a call to action.
- make a statement of goodwill.
Which of the following pieces of advice will help you use paragraphing to your best advantage quizlet?
Which of the following pieces of advice will help you use paragraphing to your best advantage?
Ensure that the different bits of information within each paragraph are logically related to each other.
Which of the following is true regarding the amount of time novice business writers should ideally spend on each stage of the writing process?
Which of the following is true regarding the amount of time novice business writers should ideally spend on each stage of the writing process?
They should spend an equal amount of time on each of the three stages
. … This stage involves the convergence of a writer’s business goals with his writing goals.
Which of the following is an example of an internal operational message?
Which of the following is an example of an internal-operational message?
An employee sends an email to a co-worker about a project
. Internal-operational communications are those messages that stay within a business, such as one employee sending an email to another employee. unfulfilled customer expectations.
When including bad news in a favorable response you should quizlet?
In responding to an inquiry with two or more questions, you should answer the questions in the order your reader used in asking them. If your response to an inquiry includes some bad news along with the good news, you should place the bad
news at the beginning and ending of the message as a whole
.
Which of the following is a good practice in ending good news or neutral messages?
Which of the following is a good practice in ending good-news or neutral messages?
Such messages should end with the reiteration of the objective
. A goodwill statement that is related to the main message should close such messages. General phrases such as “Thank you” or “Please feel free to contact me” should be used.
