What is the best advice for writing the body of a routine request message? B)
Remember that the quality of the information obtained from the request depends on the clarity of your inquiry
. You must ask a series of questions in a routine request e-mail message.
Which is the most effective statement in a letter to a customer about an order for which the customer has not yet paid?
Which is the most effective statement in a letter to a customer about an order for which the customer has not yet paid?
As soon as we receive your payment, we’ll ship your order.
Which of the following is the most effective statement in a letter to a customer denying a claim?
Which is the most effective statement in a letter to a customer denying credit?
Please take your business elsewhere
. Perhaps if you were a more stable and responsible person, we would be able to grant you credit.
Which of these is the most effective closing for an email message?
A complimentary closing such as
Cheers or All the best
is optional in the closing of an e-mail message, but providing your name is mandatory. Down-editing is not recommended when responding to e-mails because it adds to reading time and can seem rude.
Which of the following is the most effective opening sentence for response message?
Which of the following is the most effective opening sentence for a response message?
respond promptly because they want to maintain customer goodwill and loyalty.
What are the characteristics of effective subject lines quizlet?
They are brief, They tell what the message is about.
Be brief, Proofread messages, Use appropriate punctuation, Use correct grammar, use spell check
. Company name, e-mail address, mailing address, name and title, phone and fax numbers.
What is the most accurate statement about memos in the workplace?
Which of the following statements about memos is most accurate?
Memos should be used to communicate with outside entities such as buyers, customers, and financial institutions
. Memos are used more often than e-mail messages in today’s workplace.
What is the most accurate statement about direct claim and complaint messages?
What is the most accurate statement about direct claim and complaint messages?
Letters establish a record of what happened more convincingly than other communication channels.
What is the most accurate statement about the use of blogs to provide up to date information to the press and the public?
What is the most accurate statement about the use of blogs to provide up-to-date information to the press and the public?
Many companies now use blogs for crowdsourcing promotions to connect with their customers and to generate buzz that they hope will go viral on the Internet.
Which of the following is the most effective strategy in a job refusal letter?
Which of the following is the most effective strategy in a job refusal letter?
Use the indirect strategy
. What is NOT an advantage of using the direct pattern? Which of the following is NOT an advantage of oral communication?
What is the most accurate statement about correlations?
What is the most accurate statement about correlations?
Apparent correlations between two or more variables can stimulate investigation and present possible solutions to be explored
.
What is the most accurate statement about sending goodwill messages?
What is the most accurate statement about goodwill messages?
Written goodwill messages give more importance to our well-wishing and provide a record that can be reread, savored, and treasured.
What do I say when closing an email?
- Best.
- Sincerely.
- Regards.
- Kind regards.
- Thank you.
- Warm wishes.
- With gratitude.
- Many thanks.
What does best regards mean at the end of an email?
“Best regards” is a common, friendly closing for emails and written letters. When you see “best regards” near the end of a message, it simply means
the writer wishes you well
. It is a semiformal letter ending, versatile enough for both personal and professional correspondence.
What is the most important part of an email message quizlet?
The most important part of an e-mail is its
subject line
. Avoid meaningless statements such as Help, Important, or Meeting.
Which of the following would be the most effective closing statement in a routine action request Lette?
Which of the following would be the most effective closing statement in a routine action request letter?
Please send a contract for heating and ventilation work by April 1 to allow installation to begin by April 15.
What is the best opening sentence for an e-mail message that responds to an information request?
What is the best opening sentence for an e-mail message that responds to an information request? Answer
I have before me your message of August 10
in which you ask about one of our office furniture lines. This is to inform you that I have the answers to the questions you asked about our office furniture.
Which of the following is the best or most important tip for writing a good email body quizlet?
Which of the following is the BEST or MOST important tip for writing a good e-mail body?
Keep it short
.
What is an effective subject line?
Ask a Question
Asking a question is a subject line technique that works well because it gives the customer something to think about. Your question should be something on almost every customer’s mind. Even if you answer the question in your subject line, recipients will be inclined to open your email to learn more.
What are the characteristics of effective subject lines?
- #1 Make your subject line relevant by addressing the needs of your prospects.
- #2 Treat an email subject line like a hook to grab your prospects’ attention.
- #3 Add more context by personalizing the subject line.
- #4 Make good use of a limited subject line space.
How can you ensure your subject lines are effective?
How can you ensure your subject lines are effective?
Keep them short and sweet
. Short and medium-length subject lines have higher open rates than long ones, which ultimately affects conversion rates (the percentage of people who take action based on your email).
What is the most accurate statement about sending goodwill messages including thank you and sympathy messages?
What is the most accurate statement about sending goodwill messages e via e-mail?
note will not get lost, then sending an e-mail goodwill message is acceptable
.
What is the most accurate statement about negative workplace messages?
What is the most accurate statement about negative workplace messages? –
believes that the matter was treated seriously and fairly
.
Which statement about persuasion in today’s society is most accurate?
which statement about persuasion in today’s society is MOST accurate?
Todays persuasion is different from persuasion used in previous times
. As a persuasive writer, you should practice all of the following EXCEPT: offering a bribe or kickback to ensure that you win over your audience.
What is the most accurate statement about posting complaints online quizlet?
What is the most accurate statement about posting complaints online?
Social media posts can make complainers seem irrational
. Business letters remain a powerful tool to promote services and products, boost online and retail traffic, and enhance customer relations.
What is the most accurate statement about slang and buzzwords?
What is the most accurate statement about slang and buzzwords? If you want to sound professional,
avoid using slangy expressions and buzzwords in your writing
. You just studied 63 terms!
What is the most accurate statement about infographics?
What is the most accurate statement about infographics?
Good infographics tell a story and help the reader make sense of large amounts of data.
