- Finding out more detail about a specific point: “Tell me more about Option Two.”
- Gaining the interest or increasing the confidence of the person you’re speaking with: “Have you used the IT Helpdesk?,” “Did it solve your problem?,” “What was the attitude of the person who took your call?”
When you are trying to read another person’s nonverbal clues what should you focus on the most quizlet?
When you are trying to read another person’s nonverbal clues, which of the following should you focus on the most?
simultaneous and mutual
. What are probing questions? Probing questions are intended to analyze a business problem from every angle in order to uncover its root causes.
Why does emotional hijacking occur?
Why does emotional hijacking occur? …
People spend too much time developing self-awareness
, so they become overly emotional.
What is the strength of introverts quizlet?
simultaneous and mutual. Which of the following is a strength of introverts?
asking thoughtful
, important questions. You just studied 10 terms!
How can your environment affect your ability to communicate verbally?
Environmental contexts can have
negative and/or positive effects on interpersonal communication or produce barriers
, things that inhibit effective communication. For example, a conversation outside on a park bench during a windy day faces obstacles in communication that might not be present in a quiet room on a sofa.
What are the 4 types of questions?
In English, there are four types of questions:
general or yes/no questions, special questions using wh-words, choice questions, and disjunctive or tag/tail questions
. Each of these different types of questions is used commonly in English, and to give the correct answer to each you’ll need to be able to be prepared.
What are the 3 types of questions?
The Levels of Questions strategy helps students comprehend and interpret a text by requiring them to answer three types of questions about it:
factual, inferential, and universal
.
What is the downside of privately texting a team member?
What is the downside of privately texting a team member during a virtual meeting? …
You might lose track of the larger team discussion.
You might lose track of the larger team discussion. When a team is assigned a group writing project, how much time should they spend together planning before delegating independent work?
What is true of high performing teams quizlet?
Which of the following is true of high performing teams? High performing teams
embrace differing viewpoints and conflict
. In tense and emotionally charged situations, it is important to: hold judgment.
When addressing Sensers one should?
When addressing sensers, one should:
Be direct, brief, and to the point
. When addressing thinkers, one should: Focus on dispassionate, and conclusive arguments.
What is a strength of introverts?
1.
Insightful & empathetic
. Introverts tend to listen more than they speak and therefore take in more data about other people. … Introverts pick up the subtle hints that others give them about who they are and what they care about. Other people are surprised and touched by how well Introverts understand them.
What are probing questions quizlet?
probing questions. … Asking ‘tell me more’ is
a very open and general question that also focuses the other person on a particular area
, giving you more information about this. As an open request it allows the other person more leeway in what they say, and gets you more detail.
Which action is most likely to occur during the norming stage of team development?
Which action is most likely to occur during the norming stage of team development?
The entire team agrees on goals, individual tasks, and ways to be accountable
. You just studied 39 terms!
What prevents effective communication?
- Dissatisfaction or Disinterest With One’s Job. …
- Inability to Listen to Others. …
- Lack of Transparency & Trust. …
- Communication Styles (when they differ) …
- Conflicts in the Workplace. …
- Cultural Differences & Language.
What are the 4 factors that affect communication?
- Conceptual Clarity:
- Language:
- Moods and Receptivity:
- Timeliness:
Do situations affect communication?
When we consider communication as an event, setting is an important factor. … So things like
location, temperature, weather, or time of day
affect communication and present different barriers for effective communication.
