Competence
refers to the knowledge and skills needed to accomplish business tasks, approach business problems, and get a job done. The two traits associated with competence are: a focus on action and an emphasis on results.
Which is true of credibility?
Credibility is defined as the objective and subjective components of the believability of a source or message. Credibility is both objective, or based
on facts and evidence, and subjective
, based on opinions and feelings.
What is the term for the stated and lived values of a company quizlet?
Corporate values
. Stated and lived values of a company. Credibility. Your reputation for being trustworthy.
Which term refers to a reputation for adhering?
Which term refers to a reputation for adhering to high moral and ethical values?
community
.
character
.
What are the three modern components of credibility?
Explain the three components of credibility:
competence, caring, and character
.
What is credibility and why is it important?
Credibility is
a judgment that the audience makes about how believable the communicator is
, adds psychologist Dan O’Keefe. And it’s important because people often choose to respond to a persuasive message based not on the content but on their perception of the communicator.
What are the two types of credibility?
Terms in this set (13)
Initial credibility: the credibility of the speaker before he or she starts to speak.
Derived credibility
: the credibility produced by everything they say or do during the speech.
What is the term for the stated and lived values of a company?
Corporate values
are the stated and lived values of a company.
What is true about competence in the workplace?
Competence refers
to the knowledge and skills needed to accomplish business tasks, approach business problems, and get a job done
. Most people will judge your competence based on your track record of success and achievement. Competence is an inherited trait and cannot be developed through experience.
What can the fair test help you avoid?
Which of the following can the FAIR test help you avoid?
Showing disrespect to other people
. One way to evaluate your communications is to use the FAIR test.
What does access mean in the fair test?
The FAIR test helps you examine: – how well you have provided the FACTS; –
granted ACCESS to your motives, reasoning, and information
.
What is the recommended thing to do if you observe unethical behavior in the workplace?
What is the recommended thing to do if you observe unethical behavior in the workplace?
Ask questions that challenge the rationalization of the behavior
. The Durable Business Machine Company has been around for almost a century and generally has a good reputation for accountability.
When two people send and receive verbal and nonverbal messages it is called?
When two people send and receive verbal and nonverbal messages, this is called.
interpersonal communication
. In interpersonal communication, the term meaning refers to. the idea or feeling that a speaker intends to communicate. Sometimes people fail to reach the same understanding about what is being said.
What are the four elements of credibility?
Credibility is made up of
Propriety, Competence, Commonality, and Intent
.
What are the 4 types of credibility?
Presumed Credibility 2
. Reputed Credibility 3. Surface Credibility 4. Earned Credibility It’s helpful to distinguish different types of credibility.
What are the five basic elements of speaker credibility?
Honesty, fairness, integrity
. The most important of the 5 elements. Knowledgeable, experienced, expert. Listeners are more likely to judge a speaker credible if they perceive the speaker as competent on the topic.
