One of our most recurrent phrases to summarize our commitment to quality is “doing things right the first time”. That's why today we're talking about
Philip Bayard Crosby
. Born in Wheeling, Virginia, United States in 1926.
Do it right the first time is the quote from?
Philip Crosby
, the Quality Guru and best-selling author who coined that phrase, also used to say, “People can't ‘Do It Right the First Time,' if they don't know what the ‘It' is.” I would add, people can't “Do It Right the First Time,” if they don't know what “Right” is.
What does getting it right the first time mean to you?
uk. us. PRODUCTION. if something is done right first time,
it is done perfectly every time
, and no time and money is wasted correcting errors caused by doing it too fast or without controlling quality.
Do the right things right the first time every time discuss?
Quality is achieved by doing the right thing right the first (and every) time. In this definition, “the right thing” is
the customer's requirement
. The organizational performance standard for providing work is do the right thing (meet the customer's requirement) right the first time.
What is first time right principle?
The concept of
ensuring that any procedure is performed in the right manner
the first time and every time is referred to as ‘First Time Right' (FTR) and originates from Six Sigma. For example, manufacturers can implement it to ensure that first time yield is 100% and there is no re-work or scrap necessary.
Do it right the first time concept?
What Is Do It Right The First Time (DRIFT)? … Do It Right The First Time is
part of inventory management
, whereby only the inventory materials that are needed are ordered to reduce inventory costs. Do It Right The First Time can help businesses reduce production delays and boost efficiency.
Do it right or do it twice quote?
My daddy always said “If you have time to do it
twice, you have time to do it RIGHT the first time
.” Yep.
What does first try mean?
It means that
you do something the first time that you try to do it
. So if I shoot a basketball into the hoop the first time I try to throw it, that means I made the basket on the first try.
How do I calculate my first time right?
Here is the formula for measuring FTR: (The total number of customers who's query or problem was resolved at the very interaction across the entire measurement period ÷ the total number of queries or problems processed by the contact centre across the entire measurement period)
x 100
.
Do things for the first time?
- Eat at a restaurant you've never tried before.
- Drive down a road you've always been curious about.
- Write an email (or letter!) to your favorite author.
- Sign up for a dance / yoga / photography class.
- Learn about the trees and plants around your home.
Is doing right things every time?
Efficiency is accomplishing them with the least
amount
of time, effort, and cost—doing things right. If you're not clear on both, you're wasting your time. … Efficiency is accomplishing them with the least amount of time, effort, and cost—doing things right. If you're not clear on both, you're wasting your time.
Do it right the first time is the principle given by?
Crosby
, based on his idea of “doing it right the first time” (DIRFT), enumerated four fundamental principles for quality management. And on these four fundamental principles, he developed his fourteen steps to achieve a continuous improvement of quality.
Do it right the first time and customer satisfaction?
When it comes to service, consumers
want solutions first time
– they don't want to wait or have to call back. Get it right first time, and not only will you retain customers moving forward, but you'll build loyalty, create brand advocates and increase efficiency at the same time.
How do you know you are not right for your first time?
Regardless of which industry you are in, getting things right first time and every time, leads to a lower defect rate, improving quality and customer satisfaction. Working example: NOT RIGHT FIRST TIME =
(2/1000) X 10 X 10 X 10 X 10 X 10 X 10
= 2,000 DEFECTIVE PARTS PER MILLION.
What is first time quality?
First time quality is
an approach to quality management that aims for zero-defect construction
. It is, in essence, a metric that indicates to what extent a construction project's components are assembled and installed correctly the first time, without the need for reparations, rework or replacements.
Is zero defects possible?
What Do We Mean by Zero Defects? It is pretty obvious that attaining
zero defects is technically not possible
. Any sizable or complex manufacturing project will have some defects. The Six Sigma standard defines zero defects as 3.4 defects per million opportunities (DPMO).
