Why Is My Fax Machine Not Receiving Faxes?

by | Last updated on January 24, 2024

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If your business’ fax machine has trouble sending or receiving faxes, a possible source of the problem is the phone line itself . Fax machines require a connection that is free from static and line noise to connect. Poor quality connections will prevent the fax machine from working properly, if at all.

Can send faxes but not receive?

Fax issues where you can send, but not receive is typically an issue with the phone line or incorrect setup . ... The machine must have a clear and crisp dial tone before faxes can be received.

Why won’t my fax receive faxes?

Try reconnecting the cable (RJ11 phone cable) between the Fax machine and the ATA. ... Reboot the Fax machine. This may help re-establish communication between the ATA and Fax Machine even when sending is working. If it still doesn’t work if possible please connect the ATA to another Fax machine to do a test.

How do I receive a fax on my fax machine?

  1. Set up your fax machine.
  2. Give your fax number to someone to send you a fax. ...
  3. When the fax line rings, press receive. ...
  4. If you answer the phone instead of the fax machine, you can sometimes still press “receive” on the fax while the phone line is open.

How do you troubleshoot a fax machine?

If the fax machine signals an error, check the manual or call the manufacturer to see what it means. If you get a lot of communications errors, make sure the phone line is plugged in all the way and that you hear a clear dial tone through the phone receiver.

How do I get my brother fax machine to receive faxes?

To check the ring delay setting for the Brother machine, press MENU and select Fax => Set Up Receive => Ring Delay. Select 01. Press OK and Stop/Exit. To adjust the number of rings programmed on your answering machine, use the user’s guide for the device.

What happens if a fax isn’t answered?

Fax machines will automatically retry calls in case the receiving end fails to answer. ... Furthermore, there are some fax machines that have the ability to store outgoing documents in their memory, in case of the failure of sending to the target phone number.

How do you troubleshoot a Brother fax machine?

  1. Press the Hook key to verify your Brother machine has a dial tone. ...
  2. Make sure your line connections are correct. ...
  3. Press the Hook key again to verify the Brother machine has a dial tone. ...
  4. Verify that no other applications or computers are downloading files.

Is my fax machine working?

Using a Test fax line that will fax you back

Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963). ... This verifies that you can both send and receive a fax with your fax machine.

How do I reset my HP fax machine?

  1. Disconnect the power cord from the machine.
  2. Wait 60 seconds.
  3. Reconnect the power cord and wait for the printer/fax machine to fully start up and become idle. note: ...
  4. Try to fax again:

How do I know if a fax was received?

You can tell if a fax is completely transmitted (and received by the other fax machine) if your fax has printed a confirmation page . It is a page that summarizes the time and date, number of pages, and destination fax number.

Does a fax machine need to be on to receive a fax?

Most fax machines, fax software, and fax services will automatically answer a call after 2 or 3 rings. ... When a fax machine needs to be manually answered, someone needs to be at the receiving fax machine when the line rings and press “start” or “receive fax” (or some variation) to start receiving the fax.

Can I send a fax from my Gmail account?

Open your Gmail account and click on the Compose button to start a new email. Enter the recipient’s fax number followed by @fax.plus in the To field ( [email protected] ) Attach the document you wish to fax from Gmail. Send your email and the fax transmission will be started right away.

Why are my faxes coming out black?

Copies, scans and sent faxes that are ‘all black’ are usually due to an electronic failure of the machines scanner .

What does poor line condition on a fax mean?

The message “Poor Line Condition” or “NG” appears on the Transmission Verification Report when I try to send a fax. These messages are generally caused by either interference on the line, phone line connection and/or an alarm system or another device on same line as the Brother machine .

How do I test my HP fax machine?

Send the test fax to 1-888-HPFaxme (1-888-473-2963 U.S.) . Wait 5 to 7 minutes for the service to send a return fax.

Charlene Dyck
Charlene Dyck
Charlene is a software developer and technology expert with a degree in computer science. She has worked for major tech companies and has a keen understanding of how computers and electronics work. Sarah is also an advocate for digital privacy and security.