Will has decided to write a letter to a local law firm to ask about summer internship opportunities. What should he do first?
Analyze the purpose of the letter and the reader.
Which is the best advice for writing the body of a routine request message?
What is the best advice for writing the body of a routine request message?
command
.
For which of the following situations would a business letter be more appropriate than email message?
Business letters are preferred over e-mail
when a permanent record is required
, when a message is confidential, and when formality is necessary. A well-organized message helps the reader understand relationships and accept the writer's view. Sentences that average 20 words are most effective for business writing.
What is the most accurate statement about sending goodwill messages via email?
What is the most accurate statement about sending goodwill messages e via e-mail?
note will not get lost, then sending an e-mail goodwill message is acceptable.
What strategies should a direct response message use?
What strategies should a direct reply message use?
Use graphic devices to make the message more readable. Identify previous correspondence and the subject in the subject line
. Place the most important information first.
Which of these is the most effective closing for an e-mail message?
A
complimentary closing such as Cheers
or All the best is optional in the closing of an e-mail message, but providing your name is mandatory. Down-editing is not recommended when responding to e-mails because it adds to reading time and can seem rude.
Which of the following is the most important part of a negative message?
The part of a bad-news message that explains why the bad news was necessary and that the matter was taken seriously; the most important part of a negative message; also called
an explanation
(p. 181).
What is the best advice for closing a bad news letter?
What is the best advice for closing a bad-news letter?
Apologize sincerely to the reader
. Give a clear explanation of the reasons for the bad news. Restate the bad news to make sure that the reader understands it.
Which is the most effective statement in a letter to a customer denying credit?
Reply to the customer's post within 24 hours. Which is the most effective statement in a letter to a customer denying credit?
Please take your business elsewhere
. Perhaps if you were a more stable and responsible person, we would be able to grant you credit.
What is the best advice for writing e mail messages?
- Subject Lines are Important. …
- Use Bullet Points and Highlight Call to Action. …
- Keep it Short. …
- Don't Muddle Content. …
- Be Collegial. …
- Watch Your Tone. …
- Avoid Too Many Exclamation Marks and No Emojis. …
- Avoid Quotes That Could be Offensive to Others.
What is the most accurate statement about posting complaints online?
What is the most accurate statement about posting complaints online?
Social media posts can make complainers seem irrational
.
What is the most accurate statement about goodwill messages Group of answer choices?
What is the most accurate statement about goodwill messages?
The best goodwill messages concentrate on the five Ss
.
What is the best advice to follow when writing an online review or complaint?
Keep your review or complaint clean, polite
, and succinct. d. Avoid including your name to the online review or complaint so that you can't be tracked down.
What are some of the purposes of direct reply letters?
Effective direct reply letters
identify the subject in the subject line and any previous correspondence
, place the most important information first, list answers to the customer's questions in the order asked, use graphic devices to make the message more readable, help readers find additional information by providing …
What should you include in the closing of a direct claim message?
Include
an angry statement explaining your ideas
. Avoid blame or accusation. Provide specific details about what went wrong. Document facts logically, objectively, and unemotionally.
What four parts are standard in most email messages and memos?
- An informative subject line that summarizes the message.
- An opening that reveals the mail idea immediately.
- A body that explains and justifies the main idea.
- An appropriate closing.
