What is your return policy?
We will accept returns within 30 days of the original purchase only if the product was purchased directly from OtterBox.com
.
Is OtterBox a lifetime warranty?
Otter Products, LLC and its affiliated companies worldwide (“OtterBox”) warrants OtterBox products against defects in material or workmanship for a period of
one year from the original date of purchase of the product by a consumer
(the “Warranty Period”).
Will OtterBox replace my phone if it breaks in their case?
Only if you paid for an “Accidental Damage” Geek Squad plan for your phone. Otherwise Best Buy,
nor Otter Box will cover a damaged phone, even if it broke inside the case
. It’s a preventative measure, but it’s not 100% guaranteed to protect your phone from everything.
How can I get a free Otterbox?
- Head over to www.otterbox.com.
- Go to the “support” tab.
- Click on warranty.
- Follow their steps to pick out your case.
- Check out with your free phone case and only pay $6.99 for shipping.
Will Otterbox replace a broken screen protector?
Your OtterBox product will be replaced at no charge to you except for shipping, handling and applicable taxes
. We stand by our products. Learn more about our warranty statement.
How do I exchange my Otterbox case?
For returns from www.otterbox.com please
visit www.otterbox.com/en-us/returns
. All returns that were NOT purchased on otterbox.com or directly from Otter Products EMEA on this website should be returned to the original place of purchase.
How long does Otterbox warranty take to ship?
Shipping times vary, but you should expect to receive your shipment
between 5-10 business days if the item is in stock
. If the item you purchased is not currently in stock, Otterbox will not ship the items until everything is stocked.
How do I contact my Otterbox?
(855) 688-7269
Are Otterboxes worth the money?
Its accessories are big, bulky, and might not be the best-looking, but if you want to ensure that your phone stays protected, Otterbox cases are the best bet. Otterbox cases are expensive, with prices ranging from around $30 to $70. In our opinion, though,
they are worth every penny
.
Do Otterboxes actually work?
BEST OVERALL: OtterBox Symmetry
Otterbox has been making protective cases for the iPhone since 2007, but
its Symmetry series strikes the right balance between safety and a slim size
. The case, which I’ve tested, feels great in the hand, and slides easily into your pocket.
How durable are Otterbox cases?
The Otterbox Defender is the toughest case out of the four
. We know the slipcover on the case will stretch out over time and people tend to pull the port covers off. But we’ve seen Otterbox Defenders last 2-3 years (an office mate has one their iPhone 5s still).
Does OtterBox clear case turn yellow?
Please try again later.
Yes, it does
. I have a clear case and it got yellow within a couple of months and it doesn’t come off.
Does LifeProof have a lifetime warranty?
Do LifeProof Cases Have a Lifetime Warranty? Unfortunately,
there’s no lifetime warranty for LifeProof products
. This seems to be an advertising hook. LifeProof warrants products for a period of 12 months.
What is MagSafe OtterBox?
All new iPhone 12 models come with the MagSafe system —
a set of magnets that allows users to attach accessories to the backside of the iPhone
. OtterBox will also offer new “Made for MagSafe” slim cases, which means they will fit perfectly on the new iPhone 12 and iPhone 12 Pro.
Do I need to register my Otterbox case?
Hey Karen,
no need to register the case for our one-year warranty
, feel free to contact us if you have any issues!
How much does it cost to make an Otterbox case?
Each pair only costs
us $11.63
, which includes labor cost, materials, and shipping back to the US. It used to cost us almost $47 each pair to manufacture in the US 6 years ago. (guess why we moved all manufacturing to China?)
Does Alpha glass have a warranty?
There is no need to formally register your OtterBox Alpha Glass to be eligible for the lifetime warranty
. If the Alpha Glass should become damaged in the line of duty, just give us a quick call at 1-855-688-7269, and we’ll be glad to help get you set up with a new one!
How thick is the Otterbox Defender Pro case?
1-4 of 4 Answers. The Otterbox Defender for the iPhone 12 max is
2.2mm
thick. Since this is < the 3mm required, it will work.
Who does OtterBox use for shipping?
By utilizing
UPS Mail Innovations
, OtterBox is able to offer shipping to military addresses. Please allow 14-22 business days for delivery.
