Please
contact Fitbit at (877) 623-4997
or visit fitbit.com/support for troubleshooting assistance. You can refer to the Fitbit Returns & Warranty Policy for more information at fitbit.com/returns.
How do I fix my Fitbit?
- Clean the connections. …
- Try a different outlet or charger. …
- Replace the cable. …
- Move closer to your phone. …
- Check the Bluetooth connection. …
- Disconnect other Bluetooth devices. …
- Close the Fitbit app. …
- Check for Fitbit updates.
Can Best Buy fix my Fitbit?
yes there is a 1 year manufacturer warranty
. Just call customer service and let them know when you bought it and they will either just replace it or ask you to send it to be fixed. They have always just sent me a replacement and I send my broken one back to them. Hope this helps.
Who do I contact if my Fitbit is broken?
- Live Chat. Chat with us 24 hours a day.
- Call Us. (877) 623-4997. …
- Fitbit Community. Find answers right now.
- @FitbitSupport. Send us a direct message.
- Menstrual Health Tracking.
- BROKEN BAND? File a claim on your device’s in-warranty Fitbit band.
- Fitbit Premium. …
- Employee Wellness & Health Plan Members.
How long do Fitbits last?
Make your Fitbit last longer with these top 25 battery-saving tips. Fitbit’s trackers all have pretty decent battery lives, ranging from
four to seven days between charges
. The latest Charge 4 and (now discontinued Alta HR) could keep running for up to seven days. The Versa 2 isn’t far behind at 6 days.
Do Fitbits wear out?
The Fitbit Alta has a life expectancy of 1–2 years
. If this is the case, don’t lie to consumers, and put that on the box. This is basically planned obsolescence. When products stop working on their own shortly after the warranty period is over, this looks highly suspicious and seems greedy and lazy.
What causes a Fitbit to stop working?
If your Fitbit won’t charge properly, there are a number of things you can try to get it working again.
Make sure the Fitbit’s charging contacts are clean, dry, and seated properly in their charger
. If possible, try to restart your Fitbit, or use a different charger.
Why has my Fitbit stopped working?
You may need to
force quit the Fitbit app
. From your mobile device, head to Settings>Apps>See all apps>Fitbit>Force Stop. Try turning Bluetooth off and on again. From your mobile device, head to Settings>Bluetooth, then turn the Bluetooth toggle off then on.
Why has my Fitbit versa stopped working?
It could be a depleted or bad battery, a faulty charger or charging cable, a software error, etc
. The good news is that most of the time you can fix the problem yourself. It is only when there is a hardware issue, such as a screen that is faulty or broken, that you will need to contact Fitbit Support.
How do I claim warranty on my Fitbit?
How to submit a warranty claim with Fitbit. You must
contact Fitbit support via Twitter, email, phone call, or live chat
to make any warranty claim. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any required return authorizations.
Can a Fitbit strap be replaced?
What they may not realize is that — officially at least —
if the band is damaged, it’s not replaceable
. Fitbit considers it an “all in one” device. And when worn for a length of time in strenuous activities (it is a fitness watch after all), the band can be damaged in multiple ways.
How do I call Fitbit?
To contact Fitbit, call their customer service line at
877-623-4997
, chat with a representative online, send them a message on Twitter, or submit a general inquiry to get your questions answered.
Can a Fitbit battery be replaced?
Unfortunately
the battery can’t be replaced
. If you are still within warranty then fitbit will normally replace the entire tracker, but whether you are in cover or not depends on where you are.
