guest expectations

What Is Guest Expectation?

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What Is Guest Expectation? If your end goal is hotel guest satisfaction, then your journey begins with their expectations. When booking a hotel room, guests have expectations that are determined by various factors such as the images of your property that are on the web, reviews that other guests have left you, the descriptions you

What Is Guest Logy?

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What Is Guest Logy? Guestology is a term originated by Bruce Laval of The Walt Disney it means that all the organization’s employees must treat customers like guests and manage the organization from the guest’s point of view “GPOV”. What is the difference between Guestology and Guestologist? Examples of guestology include: beepers at restaurants for